Autonomous, AI driven operations

Atos is showcasing how the world’s most trusted observability, IT operations, and service management platforms become exponentially more powerful when brought together through ServiceNow’s System of Action—unifying data, processes, and teams via intelligent workflows, the CMDB, and AI powered operations.

The Power of Three — Dynatrace, ServiceNow, and Atos — delivers one connected operating model that closes the gap between detection and action. It works through Now Assist–driven insights, policy based routing, workflow embedded AI decisioning, and automated change and remediation across the ServiceNow platform. This is end to end, increasingly autonomous operations — delivered.

Our capabilities

 

What We’re Bringing to Customers

Atos has created standardized, platform native integration accelerators—built on Integration Hub, Flow Designer, and ServiceNow’s workflow engine—that seamlessly combine:

These accelerators are fully aligned to the CSDM and anchored in ServiceNow governance, health, and trust—using the Identification and Reconciliation Engine (IRE) to ensure high quality, reliable data. They operationalize Service Mapping (not just visual diagrams) to drive accurate dependency insights, dynamic impact analysis, and policy driven automation. Together, they improve CMDB accuracy and completeness, accelerate detection (MTTD), routing, and first contact resolution (FCR), and deliver automated remediation that reduces MTTR—ultimately boosting service availability and customer satisfaction while dramatically cutting risk, noise, and operational effort.

A Clear Journey to Autonomous Operations

We guide organizations through a structured, ServiceNow aligned maturity path that moves from visibility to fully closed loop, Agentic AI–driven operations:

• Foundation — Visibility & Enriched Operations Data
  Immediate, real time visibility with event correlation, enriched incidents, and faster triage using ServiceNow Event Management and topology insights.
• Proficient — Trusted CMDB & Operational Service Mapping
  A trusted, automated CMDB aligned to the CSDM, powered by IRE for data quality and governed for health and trust.
  Service Mapping becomes operational, informing accurate impact analysis, first time right routing, and dependency aware workflows.
• Strategic — AIOps Driven Insights & Prioritisation
  Advanced AIOps for noise reduction, intelligent prioritisation, and business impact scoring—fuelled by telemetry, service context, and ML driven anomaly detection.
• Autonomous — Closed Loop, Agentic AI Operations
  Fully closed loop workflows with Agentic AI orchestrating diagnostics, change creation, policy driven actions, and automated remediation, enabling predictive and self healing operations.
  This gives enterprises the fastest and safest route from reactive to proactive to autonomous operations.

This gives enterprises the fastest and safest route from reactive to proactive to autonomous operations.

How we make an impact

What Customers Gain

• Greater resilience with fewer outages and reduced operational risk
  Achieved through integrated observability, trusted CMDB data, and service aware AIOps.
• Lower operational costs through automation, consolidation, and platform leverage