As water companies look to the future of potable water and wastewater, they face critical challenges in customer experience, regulatory compliance, operational efficiency, data insights, sustainability, and security.
To stay ahead, providers must enhance environmental performance while delivering significant improvements in efficiency and business outcomes- ensuring long-term financial stability and consistent customer excellence.
With over a decade of experience supporting the water sector, Atos delivers digital solutions that optimize operations, drive transformative change in water and wastewater management, and enable end-to-end business transformation. We help you tackle emerging digital challenges and maintain leadership in the industry.
Our Capabilities
Regulatory Compliance & Environmental Goals
- Real-time monitoring – Waste Water Network to prevent and identify potential EPIs (WWIN, EDM)
- Sewer mapping to provide greater understanding and visibility of the Wastewater network
- Intelligent Wastewater and CSO Monitoring
- Streamlining regulatory reporting (legionella, DWQR, BR-MeX)
Operational Efficiency
- Digital Twins for asset management
- OneApp & AI/GenAI for technician productivity
- Agile/DevOps & Automation and Robust Cloud Applications
- Always On Field Service Digital Workplace
- Smart Catchment for tech, not tanks- using technology and data management to make better use of network capacity rather than building new ones
- Remote Control of assets (e.g. pumping stations) to reduce technician call outs
Cybersecurity & Network Resilience
- Zero Trust Architecture, NIS2/IEC62443 compliance
- Converged NOC/SOC for secure and reliable connectivity and IT/OT technology operations
- Omni-channel Network Connectivity for any remote location and all-field/mobile services
- IDAM for people, assets, sensors or applications across the whole business and supply chain
- Intelligent and AI-driven CCTV for health and safety and security compliance (Computer Vision)
Data-Driven Insights
- Data strategy, culture, governance, Data Platform/Lakehouse and Catalogue Design
- AI/ML & GenAI for predictive analytics
- Adoption of Generative AI and Agentic AI technologies to drive step changes in productivity, asset control and customer service
- RPA and Lean process transformation for automation and process simplification
Framework Alignment & Growth
- Framework-ready solutions (WWIN, ICC to ROC)
- Innovation investment (Hydrocell, Sewer Mapping)
- Partner collaboration to extend their capabilities in the supply chain (Suez, Stantec, Xylem, Aecom)
Customer Experience
- Knowing your customer better through CX tools and platforms
- Billing & tariff innovation to aid vulnerable customers (Atos Flexible Payments)
- Customer-stakeholder investment, education and engagement on the value and use of water (via data analytics and insight for target customers)
How We Help the Energy and Utilities Industry
Ensuring quality and sustainability
We help you improve environmental performance and secure the long-term supply and quality of water and water services.
Efficiency and performance
Enabling your continuous delivery of step changes in efficiency and business performance to secure the long-term financial stability of the industry
Customer excellence
Supporting your customer excellence every day
Why Atos
We have strong cultural alignment with Water Companies
We have developed solutions for Wastewater that address industry pollution concerns
We have a strong portfolio which aligns with the digital and transformation requirements of the Water Industry
Atos is committed to Net Zero and long-term sustainability. We also have a strong history and commitment to Social Value, and have worked with many public, regulated and private sector organisations to drive our Social Value programmes.
We’re committed to Critical National Infrastructure and are investing heavily in cyber and non-cyber security and UK sovereign centres to ensure that the UK’s critical services are protected from any potential threats or vulnerabilities
How We Make an Impact
Scottish Water
Scottish Water transforms wastewater network management
Scottish Water partnered with Atos to upgrade its wastewater network - from deploying smart sensors to providing real-time insights such as early warnings, reducing environmental and customer impact from blockages and pollution incidents. This collaborative project has evolved into machine learning approaches to maximize predictive capabilities and the value of real-time data.
