Atos Expert
About José Palacios
Consulting Industry Partner, Financial Services
José is a senior financial services executive and consultant with over 20 years of experience across retail and commercial banking. He specializes in large-scale business and technology transformation programs that help financial institutions modernize operating models, improve efficiency and enhance digital customer experiences.
He combines strategic vision with hands-on execution, leveraging data, automation and digital technologies to transform complex banking operations. José has led multidisciplinary teams and global transformation initiatives across Europe and the Americas.
José has held senior roles at BBVA, Triodos Bank and Atos, delivering measurable impact in efficiency, scalability and customer value across multiple markets.
José Palacios
Articles posted by José Palacios
Unlocking value with AI-driven conversational analytics in the financial services and insurance industry
Unlocking value with AI-driven conversational analytics in the financial services and insurance industry Conversations are a strategic asset in financial services. Financial institutions interact with customers through thousands of daily conversations across voice and text channels—from phone calls to emails, from social media interactions to chat bots on