Atos Expert
About José Palacios
Consulting Industry Partner, Financial Services
José is a senior financial services executive and consultant with over 20 years of experience across retail and commercial banking. He specializes in large-scale business and technology transformation programs that help financial institutions modernize operating models, improve efficiency and enhance digital customer experiences.
He combines strategic vision with hands-on execution, leveraging data, automation and digital technologies to transform complex banking operations. José has led multidisciplinary teams and global transformation initiatives across Europe and the Americas.
José has held senior roles at BBVA, Triodos Bank and Atos, delivering measurable impact in efficiency, scalability and customer value across multiple markets.
José Palacios
Articles posted by José Palacios
Unlocking value with AI-driven conversational analytics in the financial services and insurance industry
Financial institutions engage customers across thousands of daily voice and text interactions that capture rich, unstructured signals about intent, emotion, and expectations—yet most organizations still fail to fully leverage this valuable data.