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State of California

Atos Public Safety LLC empowers Next Generation 9-1-1 transformation

Industry: Central Government
Country: USA

“In a smartphone-connected world, it’s essential that our public safety capabilities keep pace with the technology people are using every day,” said Mark Ghilarducci, Director of the California Governor’s Office of Emergency Services. “Today marks a significant milestone in updating our 911 network to better support dispatchers, emergency responders and to ultimately save lives.”

State of California

Atos Public Safety LLC, a global leader in digital transformation and mission critical communications systems, announced in August 2019 a 5-year, $198 USD million contract with the State of California to transform the state’s 9-1-1 system to leading-edge broadband communication platforms that advance emergency services for the public, 9-1-1 professionals and first responders.

Atos Public Safety LLC will serve as the Next Generation 9-1-1 Prime Network Service Provider (PNSP) for the initiative, providing overall management of emergency call flow for the state and integration with the state’s regional ESInets, an emergency services IP network that replaces 25-year-old technology. Through this, California will have the ability to intelligently route, manage and deliver a broad array of real-time information, including SMS and Real Time Text (RTT) to 9-1-1. This allows for an exchange of information within the 9-1-1 centers to reduce response time, enhance situational awareness and increase first responder safety.

The challenge

State of California needed to transform the state’s 9-1-1 system to leading-edge broadband communication platforms that advance emergency services for the public, 9-1-1 professionals and first responders. The existing system was based on 25-year-old technology and urgently needed transformation. The flexible new infrastructure also needs to allow the State of California to upgrade to future technologies such as video and photo 9-1-1 responses at a later date.

The solution

Atos Public Safety will serve as the Prime Network Service Provider (PNSP) for the State’s NG9-1-1 network modernization program, working as the lead systems integrator for the State, managing the PMO and Regional Network Service Providers (RNSPs) who will be building four (4) regional Emergency Services IP networks (ESInets). Atos Public Safety will provide the statewide master ESInet, integrating all feeds from these RNSPs, providing unified monitoring and reporting to the State of all 911 traffic, delivering universally available Text-2-911 services to the 440 individual 911 call centers (known as Public Safety Answering Points, or PSAPs) and deploy and manage the NG9-1-1 Statewide Alert and Warning system. This “system of systems” will be the largest and most robust of its kind in the nation and will be the most advanced standards-based mission critical IP domain in the world upon delivery.

Business benefit

Atos Public Safety LLC has been entrusted to migrate some of the world’s most mission-critical environments into and through its respective Digital Transformations. Atos Public Safety LLC brings the same world-class infrastructure transformation and managed services leadership to an industry in need of choice and proven experience with the pillars of NG9-1-1.

The flexible infrastructure also allows the State of California to upgrade to future technologies such as video and photo 9-1-1 responses at a later date.

Related resources

Key Challenges in Defense

Next Generation Public Safety

Next-Generation Public Safety

Atos delivers advanced solutions so that citizens can feel safe and response teams can take
the right decisions, faster, together – and in any circumstance.

Solution

Portfolio Digital Workplace

Employee experience is at the heart of Atos Digital Workplace Services. Fully engaged employees lead to improved customer satisfaction and better business outcomes.

Related information

Central Government

Our experts

Phil Rotheram

Head of Sales,
North America, Public Safety

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