AI intelligence that works. Experts who lead.
Cloud and hybrid complexity have outpaced human response. Operational teams face constant alert noise and 82% still report mean time to repair (MTTR) exceeding one hour. Runbooks don’t adapt and manual triage doesn’t scale.
AgentX is Atos’s multi-agentic AI framework, powered by AWS agents and extended by purpose-built agents that observe, alert and govern across your entire cloud estate. It applies automation where it adds value and escalates to experts when judgment matters.
Shift from reactive to predictive, starting with incident resolution. When an incident fires, AgentX autonomously triages, investigates, resolves and updates your IT service management systems—reducing MTTR while freeing teams to focus on higher-value work.
Key AgentX use cases that amplify engineering expertise and operational resilience
Faster
3x
Faster recovery with autonomous resolution and root cause analysis
Compliance
40%
Reduction in audit effort through continuous drift detection and autonomous health checks
Maturity
3-5x
Faster identification of cost, risk and cloud maturity opportunities
FinOps
30%
Reduction in cloud and AI unit economics through predictive FinOps controls
Our joint offerings
Observability
Remove the noise, reduce operational risk and liberate your team to focus on what matters. Unified signal correlation across hybrid and multi-cloud cuts detection times and enables intelligent triage.
Autonomous resolution
Reduce revenue risk and reclaim team capacity. Shift from reactive to predictive operations with AI-powered service management, enabling autonomous diagnosis, triage and resolution at scale. Escalation happens only when expert judgement is required, with root cause analysis delivered before issues reach engineering teams.
Change and service requests
Eliminate change management and service workflow friction to accelerate time to value. AgentX automates low-risk, high-volume requests through intelligent self-service, freeing your team from manual bottlenecks. Governance and human judgement are ensured, with the right people signing off on the right decisions.
Architecture and compliance
Future-ready assurance, built for lasting value. AgentX accelerates AWS Well-Architected strategic principles at the heart of your cloud platforms, continuously benchmarking your architecture maturity, identifying gaps and recommending improvements. Continuous drift detection validates controls and automatically generates compliance evidence, keeping platforms audit- and disaster recovery-ready.
FinOps by design
Eliminate cost surprises and connect every platform and AI dollar to business outcomes. AgentX enables FinOps by design, integrating cost-aware decisions, consumption-aligned operations and real-time anomaly detection directly into your workflows. Design and budget thresholds are enforced at provisioning, waste eliminated through ownership, and spend is tied to ROI by product and business line—because real-time unit economics drive decisions, not static platform reports.
How we make an impact
Leading North America financial services company
Alert overload to predictive control
Alert volumes had outpaced human response. Manual triage was consuming engineering capacity and the on-call model was broken. AgentX was piloted to automate detection, investigation and remediation end to end, demonstrating an 85% reduction in MTTR and a clear path to reclaiming engineering capacity for higher value work.
Contact us for more information.
