Atos ranked as Leader in ISG Provider Lens™ for Workplace Services in the U.S.
Plano, Texas – December 13 2023 – Atos today announces it has been ranked a Leader in the 2023 ISG Provider Lens™ for Future of Work (Workplace) Services in the U.S. because of the company’s strong and innovative digital workplace portfolio and solutions.
Atos was named as a leader in both Employee Experience Transformation Services and Digital Service Desk and Workplace Support Services. Employee performance is pivotal as it can have a significant impact on a business’ revenue and reputation. The report highlights Atos as a leader in the market with its employee centric services to meet operational, digital, and people-specific needs. Atos’ workplace solutions use data, artificial intelligence, and automation to measure, deliver, and improve the experience for the user.
As workplaces continue to evolve in a hybrid and remote environment, immersive, collaborative, and secure digital strategies and solutions are critical. Atos aligns the digital and physical facets of a future workplace with the human aspects. Atos uses easy to understand and effective tools for collaboration with state-of-the-art equipment, quick replacements, and rapid support to minimize downtime.
The report also highlights Atos work with Generative AI which is revolutionizing the way companies operate and will be an integral part of the future. Atos is at the forefront of innovation using the latest technology in IT support, proactive issue resolution and automation. Atos uses cutting-edge technology to reduce mundane tasks to free up employees to spend time on other projects while also optimizing IT budget. The report highlights Atos as a strong leader in managed digital service desk and support services, showcasing our ability to leverage AI technology to provide differentiated support. One solution is Atos’ Intelligent Care Center, an around the clock AI-focused omnichannel offering modern and comfortable user support.
With a growing focus on sustainability, the ranking showcases Atos strong capabilities in decarbonization and reducing power consumption. At Atos, sustainability is a responsibility to create a better future for the planet. Atos just recently launched a sustainable digital workplace suite to help organizations reach CSR goals by reshaping device lifecycle management. The ISG Provider Lens™ report emphasizes the decarbonization analysis in contracts along with using device configuration optimization, device lifecycle extension and device repurposing and refurbishing.
Atos was recognized in the report for its services in supporting an inclusive and accessible workplace. Accessibility is a core value at Atos and the company has robust offerings from consulting, to testing and accessibility-as-a-service. It’s not just about ensuring compliance but enabling organizations to maximize contributions regardless of disability or impairment.
Javier Ponce, Atos North America Head of Digital Workplace Services said “At Atos, we are committed to driving innovation in the digital workplace. Our focus on the future of work has enabled us to achieve great success transforming our customer’s experiences to unleash people performance. It is an honor for us to have been recognized by the ISG Provider Lens for our efforts. We believe that there is a bright future ahead for our human-centric digital workplace in balanced collaboration with the latest technologies and artificial intelligence, and we are proud to be at the forefront of this movement.”
Mrinal Rai, ISG Provider Lens™ for Future of Work Services Assistant Director and Principal Analyst said “Atos’ end-to-end approach toward creating a people-centric workplace and proactive experience centers powered by analytics makes it a Leader in this quadrant.”
Atos was also ranked as a Rising Star in the Managed Workplace Services – End-user Technology as a large account. Atos earned this ranking because of their large number of devices and end users in the U.S and their ability to offer end-to-end services managing the entire device lifecycle. The report emphasizes Atos’ ecosystem of partners to bring additional expertise in digital experience measurement and management.
The ISG Provider Lens™ Quadrant research series uses data-driven research and market analysis with real-world experience and observations from the advisory team. Companies are ranked as leaders by having a comprehensive product and service offering with a strong market presence and competitive position. Leaders also show innovative strength and are strongly positioned to win business in their markets. You can download the report here.
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About Atos
Atos is a global leader in digital transformation with 105,000 employees and annual revenue of c. € 11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 69 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.
About Tech Foundations
Tech Foundations is the Atos Group business line leading in managed services, focusing on hybrid cloud infrastructure, employee experience and technology services, through decarbonized, automated and AI-enabled solutions. Its 52,000 employees advance what matters to the world’s businesses, institutions and communities. It is present in 69 countries, with an annual revenue of € 6 billion.
Press contact
Courtney Terlecki – Courtney.terlecki@atos.net
