Customers of all generations now want personalized services. Whether it’s pay-as-you-drive cover or preventative healthcare plans. So insurance companies face the steep challenge of shifting from ‘claims-centric’ to ‘client-centric’ operating models.
Atos provides transformational Business Process Outsourcing (BPO) that will help you do just that. With a strong track record of success, we’ll give you the momentum to move forward. As a result, you can cut your cost-to-serve while gaining the agility to meet changing customer demands.
Our business transformation services in insurance
Transformational Business Process Outsourcing
As the insurance market has changed, labor arbitrage has given way to transformational BPO. We’ll combine intelligent operations and digital technologies with insight and deep customer understanding. That way you can deliver consistently excellent services for your customers.More
Labor-intensive processes slow things down. So we’ll combine Robotic Process Automation and cognitive technologies, like AI, to speed up business and IT transformation. Using our own automation platform – SyntBots – we’ll give you the best ROI for automating business processes, IT operations and product engineering projects.
Customer experience can make you or break you. So our CX practice helps you build a customer-centric culture. With our CX Lab you can experience customer journeys and use insights to implement change. Plus, our omnichannel contact platform gives you a 360° view of all customer interactions.
Data Analytics and AI
Data is critical for growth and competitiveness. The challenge is to turn that data into insights for business value. We’ll give you an end-to-end approach for data-driven business transformation. Covering everything from ideation to data enablement and deployment at scale and IoT.
Product platform integration
As experts in systems integration, we have a dedicated Center of Excellence with over 700 experts. With more than 50 accelerators, we’ll speed up implementation and reduce costs for your multi-country P&C and Life & Protection product platforms’ integration.
Contact Center transformation
Customer service is the one major competitive advantage. We’ll give you the tools to improve your service with our customizable, omnichannel cloud platform. Supervisors can easily monitor performance. Agents gain an intuitive and user-friendly interface. And your business can enjoy high scalability, flexibility on usage, and ‘pay as you grow’ pricing.
Aegon needed to quickly deliver seamless and intuitive customer journeys. It also needed to optimize its key back office systems. So it turned to a proven digital transformation partner.
Global Insurance Head, Atos
Vice President, Atos Business Transformation Services