Citizen Centric  Government

Digital Journey

Better outcome for Citizens , for public services, for society

Helping governments and citizens work together


Do more with less, has become a mantra for austerity. The real challenge, though, is to discover how to promote more positive and more active collaboration – to create initiatives in which citizens want to play an active part.

And this needs to happen in a society, in which for now at least, there is no universal digital literacy: one half of society hardly knows how to hold a pencil anymore while the other still says “please” to mail services.

As we move towards a digitally empowered society, Atos makes a strong partner in transformation, with special focus on analytics, citizen-engagement and cyber-security.

For 30 years, Atos has been bringing the benefits of continuous innovation to a broad spectrum of government agencies, from defense to education, from treasury to healthcare. Let’s take the next step together.

Less than half of the EU population is digitally literate.

Customer transformation challenges

Separation dash


Atos takes a pragmatic approach – contributing to strategic thinking while remaining grounded in the practical application of digital innovation across four areas critical to every government agency.

Customer experience

Citizens expect access to government services with the same ease that they connect to online retailers – but you can’t leave the non-digital populace behind.

Operation excellence

For many, the civil service still sets the standard for pen-pushing. Now 40% or more of manual process can be automated, it’s time to change that perception.

Business reinvention

Public and private sectors have always worked together. Now we need to ask how digital can drive radical improvements and stimulate new business models.

Trust and compliance

From individual health, tax and education records to the protection of essential national infrastructure, cyber-security is part of all our lives.

UK Government Gateway project – case study

“…the Government Gateway is a major government asset… and, with over 18 million users, it has become a linchpin in the delivery of public sector eServices to citizens and businesses alike.”

eDelivery Team – UK Government Gateway project

View our Government Gateway Case Study


Atos digital transformation solutions in central government.

Infrastructure Transformation and Hybrid Cloud

Cloud computing is a key enabler in digitally advanced and citizen-centric government.

Tax, Treasury and Customs

Secure, transparent and responsible financial management underpins public confidence.

Atos Codex Analytics

There is no longer any excuse not to support all government decisions with timely and accurate data.

Justice and Public Safety

Police and justice systems must operate efficiently and effectively to earn public trust and support.

Cyber Security

The safety of nations and their citizens now depends on cyber-security practices.


Improve collaboration between agencies using shared services to reduce cost and boost efficiency.

Related resources

Citizens, Solutions and Services

White Paper

Citizens, Solutions and Services

Explore scenarios in which new services and budget restrictions need not pose contradiction.

Data-driven government

White Paper

Data-driven Government

Governments can collect and process more data in a nanosecond than their predecessors could in 20 years – but do we get the benefits?

Secure collaboration

Case Study

Secure Collaboration

Inter-agency collaboration is at the very heart of quality care services – as seen in this study from South Wales.

Our experts

Portrait of expert

Egbert Jan Koekkoek

Head of Global Strategy and Business Development, Global Public Sector and Healthcare

Portrait of expert

Niels de Schutter

Global Head of Public Sector and Health Solutions

Interested in our solutions for Central Government ?