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Maintenance and Support Services

Streamline and optimize maintenance for hybrid infrastructures and networks

Next generation IT support for your digital business

Managing increasingly complex multi-vendor IT landscapes is difficult and resource intensive. The last thing you want to see is a service outage. 
 
Atos maintenance and support services ensure your IT environments stay up and running – with better protection than standard warranties. We prolong asset lifespans, reduce cost, maximize uptime and minimize efforts, so your people can focus on driving business value. 

Whether it’s certified Original Equipment Manufacturer (OEM) -level maintenance or specialized support services, we provide the coverage you need. Plus, our comprehensive service portfolio is designed to address your evolving challenges — up to fully outsourced maintenance. 
 
Our experience, expertise and global reach can transform your application and infrastructure maintenance activities, create a more sustainable, safe, cost-effective IT environment, and provide the security and peace of mind you need to compete with confidence. 

Unmatched experience
with maintenance and support services

169 000

assets maintained worldwide

1 350+

clients supported

60 000

support tickets handled per year

10 000

on-site interventions each year

Our capabilities

We offer end-to-end maintenance and support services tailored to meet your needs — with mature methodologies, flexible delivery models and transparent reporting refined over 40 years of experience.

With specialized tooling for contract management and ticket management as well as automated incident reporting, we make it easier to detect and respond to outages and issues that impact your bottom line.

Whether you need a point solution or want to lift and shift your entire IT maintenance activities, our specialized team of maintenance and support experts have the deep experience and OEM certifications to ensure the highest levels of service.

IT support

 

Our support services ensure your IT environment stays up and running with best-fit SLAs structured to provide better protection than standard warranties.

 

Learn more

Maintenance as a Service (MaaS)

Delegate your complex, time-consuming, costly infrastructure maintenance activities to Atos for greater predictability, reliability and a single point of contact.

 

Learn more

Predictive Maintenance

 

Our end-to-end infrastructure monitoring and high availability service helps you reduce incidents and avoid unplanned downtime for your critical systems.

 

Learn more

IMACD Services

 

Execute your Install, Move, Add, Change or Decommissioning (IMACD) projects quickly and efficiently with our reliable time & material delivery model.

 

Learn more

Maintenance Optimization Assessment

Let our team of experts analyze your infrastructure maintenance requirements and map out a path to optimize your resources.

 

Learn more

Harnessing the Power of We

Dive deeper

Factsheet

Atos Maintenance SPOC manages efficiently your infrastructure

Read more > 
Factsheet

Atos Enhanced Warranty Maintenance tracks the lifecycle of your system

Read more > 
Factsheet

Atos Service Assurance Satisfaction for your operational excellence

Read more > 
Blog

The top three reasons to work with a dedicated hardware support partner

Read more > 

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Award

NetApp GSI Partner of the Year 2023
Read more

Meet our experts

Person image of Florence Burnoud

Florence Burnoud

Head of Global Maintenance and Support Services

  • Email Florence Burnoud
Person image of Dorothée Tonnerre

Dorothée Tonnerre

Head of Global Maintenance Delivery and Partner Management

  • Email Dorothée Tonnerre
Person image of Jean-Yves Marlet

Jean-Yves Marlet

Head of Global Maintenance Business Development

  • Email Jean-Yves Marlet
Person image of Sebastien Pelliccini

Sebastien Pelliccini

Global Service Delivery Manager

  • Email Sebastien Pelliccini

Contact us for more information or to book a one-on-one meeting

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