Digital transformation in energy retail
Building cost-efficient agile operations is essential for energy retailers as they seek ways to differentiate themselves in a constantly adapting marketplace. As deregulation continues, competition has naturally increased leading to regular customer churn. With declining profit margins and rising costs, energy retailers need to leverage digital to improve customer experience and the delivery of new products and services.
With our deep industry knowledge and expertise in digital operations, data optimization and industry-leading platforms, Atos supports the energy retailer’s journey through regulatory changes toward increased consumer engagement, all the way to total energy orchestration, and ultimately to what has been coined the ‘Internet of Energy.’
We can help you achieve the digital agility required to navigate these changes and leverage digital-first solutions and data platforms that ensure your success.
S/4HANA-based infrastructure delivers unprecedented agility and operational cost savings up to 30%.
Atos delivered a digital workplace solution for this multinational energy provider that offered more flexible end-user support options, reduced support and maintenance costs for over 90,000 devices and generated an initial savings of $6m.
Energy & utility companies have a unique role to play in the evolving e-mobility ecosystem. With 140 million e-vehicles expected on the roads by 2030, approximately 12 million public charging points will be needed. Discover how a digital, integrated e-mobility platform will provide new opportunities, customers and revenue.
SAP for Utilities
Utilities are now turning to SAP S/4HANA to manage traditional ERP accounting activities such as billing, invoicing and credit management. It also drives optimization of other data-rich functions including customer relationship management (CRM), asset management, meter reading, as well as field service management and maintenance.
Discover how Atos helps utilities seamlessly transition to S/4HANA, enabling data-driven insights and improved customer experience – without compromising business continuity.
Atos transforms routine processes into opportunities for delivering great customer experience using real-time intelligence, streamlined and responsive omnichannel support, and clear and accurate billing.
Get to know DORA: Digital Operations for energy Retailers by Atos, our S/4HANA-based framework that enables electricity and gas retailers to develop and deliver high-value customer services rapidly and cost-effectively.
Atos helped Illumia establish its digital core with S/4HANA and DORA for a complete business transformation in 15 months, enabling faster billing, reduced manual processes and enhanced customer experience.
Energy retail solutions
Smart operations suite
Improve meter-to-cash processes, customer experience and business performance with solutions for agile service delivery, S/4HANA migration, cloud-based CRM, and RPA for more accurate and efficient operations.
Smart revenue services
Increase business agility, optimize commercial processes and create more value for customers with cloud-based smart services for utilities such as smart grid management, eMobility solutions and consulting services to help optimize smart city and smart home offerings.
Smart collaboration & communication
Deliver customized services and advanced communications platforms that keep employees engaged and productive. We offer secure, data-driven, automated solutions for intelligent collaboration, omnichannel support and IT/OT/IoT cybersecurity.
Why Atos for your digital journey?
Atos helps energy & utility (E&U) companies implement a more carbon-neutral, digital-first approach to operations. For over 40 years, we’ve served our E&U clients, whose businesses span the globe and the energy value chain.
years of serving
E&U clients around the globe
energy industry specialists
years of implementing & managing SAP IS-U projects
Worldgrid, our portfolio of vertical solutions, enables our E&U industry specialists to help clients deliver innovative services, increase customer engagement and new revenue streams, automate essential business processes and harness real-time intelligence to drive business decisions.