Customer Engagement Platform for Telecoms

Maximizing telecoms customer value at every touchpoint

End-to-end digital transformation journey


This is an exciting and challenging time for the telecoms industry. You are operating at the heart of technological advances that will shape people’s everyday life for years to come. The mainstream arrival of 5G, in combination with the Internet of Things and edge computing, is a game-changer. Large markets are shifting as telecoms, media and connected consumer services converge.

Atos helps leading telecoms companies worldwide to meet these challenges through our unique combination of experience, solutions and leading partner ecosystem. We recognize that in your competitive market, customer experience and engagement is increasingly a differentiator. That’s why we can work in partnership to guide, support and accelerate your journey to a next-generation Customer Engagement Platform.

Download the Customer Engagement Platform brochure

Contact us:

Interested in learning how our solutions can help your company? Contact us to schedule a time to speak to a telecom expert.

Create the optimal customer experience

Customer journey

20% higher Net Promotor Score from consistent omnichannel experiences

Digital by design

6-month longer customer lifetime and 5% less churn rate

Competitive edge

gaining 10% more market share based on telco gross sales

Cost reduction

45% lower IT expenses for customer engagement and BSS


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Customer Insights and Strategy

Work with us to drive personalized customer engagement. Together, we’ll gain a deeper understanding of your customers to define modernized customer acquisition and retention strategies by exploiting real-time analytics (on customer usage and perception) through AI and connected intelligence.

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Customer Experience Design

Use our CX design services to provide the best customer experience. We develop personas to take customer views and expectations into account. Then we design your user experience to optimize and personalize the journey with a prototype, wireframe, and web/mobile design and development.

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Digital Business Support Systems (BSS)

Atos BSS transformation services enable customer-centric business operations and digital engagement with agile applications architecture, digital business framework and lean operation framework.

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Creative Technologies

Increase customer satisfaction and interaction with our disruptive and data-driven technologies (conversational AI, augmented/virtual/mixed reality, voice chatbots etc.) to create hyper-personalized solutions.

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Webinar “Delivering enhanced customer experience in the 5G era”

Improving the customer experience is critical to actualizing the 5G promise, but to do so, communications service providers must overcome mounting business, network, and operational challenges.

Watch this webinar recording to learn about the role of technologies such as the cloud, network function virtualization (NFV), multi-access edge computing (MEC), and network slicing and the integration between them to enhance the customer experience of 5G services.

Webinar replay

Webinar “BSS, digital transformation and delivering a superior CX”

Digital transformation involves not only internal transformation initiatives but external initiatives as well, where the focus is on improving customer experience, providing a digital omni-channel experience and delivering new digital services.

Watch the replay of the webinar with Fierce Telecom and Salesforce to discover how CSPs can improve their customer engagement experience and deliver a new optimal omnichannel experience to end users.

Watch the replay

Client story

Ooredoo Oman

Atos delivered real-time data-driven intelligence, advanced statistical techniques, and machine learning algorithms to drive analytics-led digital customer engagement for Ooredoo in Oman.

Read the client story

Client story


T-Mobile uses the chatbot on its customer website and social media channels, with integration to its customer and product databases, improving customer experience.

Read the press release



Maximizing telecoms customer value at every touchpoint

In this competitive market, customer experience and engagement is increasingly a differentiator. That’s why we can work in partnership to guide, support and accelerate your journey to a next-generation Customer Engagement Platform.

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How multi-clouds can improve telecom engagement and customer support

With the arrival of 5G, edge computing, and other new internet services, it’s hard to think of a more promising generation for telcos than now.


Customer Centricity and Business Support Systems Transformation

Many CSPs are upgrading their customer experience as well as their networks in an effort to transform their businesses. Read the white paper created in collaboration with Fierce Telecom.

Interested in our Customer Engagement Platform?