Customer Experience in Insurance

Better understanding of expectations and behaviours becomes the key to more proactive and engaging customer experience.

The digital revolution has already changed expectations. Amazon, Uber, Spotify and the rest give us a taste of just how easy and hassle-free access to services and products can be. Customers expect the same from insurance companies.

Insurance companies were amongst the first to grasp the importance of an active online presence. It’s time to take that to the next level, not just in terms of new products but in new standards of ease and convenience.

Clarity and response become the foundation for exemplary customer experience in insurance.

Now Insurance from Atos gives you a joined-up set of solutions which will help you give your customers an insurance experience that they will recommend.

68%

of consumers now willing to download and use insurance apps

Now Insurance: modular and connected

Now Insurance solutions work in combination, fully supporting your ambition to deliver matchless customer experience. They enable you to delight your customers, while delivering priceless insight for winning business development.

As an experienced systems integrator, Atos helps you pilot, plan and phase adoption so that your customer transition to a better experience is smooth and risk-free.

Now Insurance – Customer Centric Engagement

Now Insurance helps you make the shift from product-centric to customer-centric behavior.

Establish a way of doing business that is open to innovation, with every change in your customers’ increasingly digital lifestyles.

Advising on your customers’ retirement plan made easy

John is looking to his retirement plan by liaising online with a financial adviser using Unify

John’s concerned about the money he’ll have available when he retires. He starts an online simulation but needs to speak with an independent financial adviser. Find out how smooth the whole process is when they’re able to seamlessly connect and share information directly using Atos Unify.

Improving your claims process

How do Emilie and her insurer use Unify to overcome a slow claims process after a car accident?

Emilie’s had a car accident and she’s frustrated that her insurer hasn’t yet reimbursed her. So she raises a complaint. Instead of the situation getting out of control, the complaints manager is able to reassure Emilie and then sort out the issue internally using Unify. Find out how.

Related resources

Opinion Piece

Differentiating Through Digital Customer Experience

Uncovering a strategy for success in the digital era of customer centric financial services.

Brochure

Closer Customer Relationships

Customers today want a different relationship with their insurers. They want choice of services, and a personalized, trust inspiring and simple customer experience.

White Paper

Advisory-driven Relationships

The advice and guidance you give customers will ultimately determine enduring loyalty.

Our experts

Remco Neuteboom

Global Financial Services, Chief Digital Officer

Follow or contact Remco:
Linkedin | Twitter | Mail

Koen Pelgrims

Global Financial Services, Industry Director Customer Experience and Open Banking

Follow or contact Koen:
Linkedin | Mail

Interested in our Customer Experience in Insurance?