Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content.
You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Managing your cookies

Our website uses cookies. You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button.

Necessary cookies

These are essential for the user navigation and allow to give access to certain functionalities such as secured zones accesses. Without these cookies, it won’t be possible to provide the service.
Matomo on premise

Marketing cookies

These cookies are used to deliver advertisements more relevant for you, limit the number of times you see an advertisement; help measure the effectiveness of the advertising campaign; and understand people’s behavior after they view an advertisement.
Adobe Privacy policy | Marketo Privacy Policy | MRP Privacy Policy | AccountInsight Privacy Policy | Triblio Privacy Policy

Social media cookies

These cookies are used to measure the effectiveness of social media campaigns.
LinkedIn Policy

Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Skip to main content

Customer Experience in Insurance

Better understanding of expectations and behaviours becomes the key to more proactive and engaging customer experience.

The digital revolution has already changed expectations. Amazon, Uber, Spotify and the rest give us a taste of just how easy and hassle-free access to services and products can be. Customers expect the same from insurance companies.

Insurance companies were amongst the first to grasp the importance of an active online presence. It’s time to take that to the next level, not just in terms of new products but in new standards of ease and convenience.

Clarity and response become the foundation for exemplary customer experience in insurance.

Now Insurance from Atos gives you a joined-up set of solutions which will help you give your customers an insurance experience that they will recommend.

68%

of consumers now willing to download and use insurance apps

Now Insurance: modular and connected

Now Insurance solutions work in combination, fully supporting your ambition to deliver matchless customer experience. They enable you to delight your customers, while delivering priceless insight for winning business development.

As an experienced systems integrator, Atos helps you pilot, plan and phase adoption so that your customer transition to a better experience is smooth and risk-free.

Codex for Insurance

Turning data into the insights you need to engage your customers.

Digital Marketing

A responsive and agile framework, geared to focused sales engagement through improved targeting and tailoring.

Broker and Customer Analytics

Analytics is key to effective, proactive personalization and deeper market intelligence.

Next Generation Branch

Reinventing the branch in your omni-channel mix.

Omni-channel customer management

Delivering consistent and compelling experience at every insurance touchpoint.

Now Insurance – Customer Centric Engagement

Now Insurance helps you make the shift from product-centric to customer-centric behavior.

Establish a way of doing business that is open to innovation, with every change in your customers’ increasingly digital lifestyles.

Advising on your customers’ retirement plan made easy

John is looking to his retirement plan by liaising online with a financial adviser using Unify

John’s concerned about the money he’ll have available when he retires. He starts an online simulation but needs to speak with an independent financial adviser. Find out how smooth the whole process is when they’re able to seamlessly connect and share information directly using Atos Unify.

Improving your claims process

How do Emilie and her insurer use Unify to overcome a slow claims process after a car accident?

Emilie’s had a car accident and she’s frustrated that her insurer hasn’t yet reimbursed her. So she raises a complaint. Instead of the situation getting out of control, the complaints manager is able to reassure Emilie and then sort out the issue internally using Unify. Find out how.

Related resources

Opinion Piece

Differentiating Through Digital Customer Experience

Uncovering a strategy for success in the digital era of customer centric financial services.

Brochure

Closer Customer Relationships

Customers today want a different relationship with their insurers. They want choice of services, and a personalized, trust inspiring and simple customer experience.

White Paper

Advisory-driven Relationships

The advice and guidance you give customers will ultimately determine enduring loyalty.

Our experts

Remco Neuteboom

Global Financial Services, Chief Digital Officer

Follow or contact Remco:

Linkedin | Twitter | Mail

Interested in our Customer Experience in Insurance?