Towards the new normal:

future-proof digital government

The covid-19 pandemic has changed day-to-day life fundamentally and permanently.

As society begins to emerge from the crisis, our world is moving to a new normal. The need for social distancing will remain and the massively accelerated digital transformation that has taken place will be assimilated and operationalized, particularly in health and education, but also through all parts of government and the private sector. Online exchanges and experiences will be blended with fewer physical touchpoints than before; and as the public and private sector moves into recovery and renewal, government priorities and ambitions that have already been refocused will continue to be so.

This very rapid change, combined with other major global sustainability challenges, will drive opportunities for public services to free themselves of traditional functions. And it will release governments’ potential to think and do things differently, and not just provide their citizens with more of the same. Now is the time for nation states to take more coherent measures, show leadership, and set out a clear digital strategy for this new decade, showing how new technologies and data are vital for governments and their citizens in today’s increasingly complex society.

Towards the new normal: future-proof digital government

“Now is the time for governments to take more coherent measures, show leadership, and set out a clear digital strategy for this new decade, showing how new technologies and data are vital for governments and their citizens in today’s increasingly complex society”

This opinion paper examines the key priorities and outcomes of digital transformation for governments over the next decade.

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Data Driven Government Preparing for the age of the citizen

Governments can and must use the power of Big Data to be more citizen-focussed, to design cost-effective and responsive services, reinvent their business models and prepare for the challenges of a digitally transformed society.

Download the pdf

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Our experts

Kay Hooghoudt

Global Government Advisor on “e-State 2020” & Education

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