Vision for Financial Services

Journey 2022

Resolving Digital Dilemmas

Our vision

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How will the next waves of digital possibilities affect people?

This is a key question facing Financial Services providers that are already undergoing profound transformation. Technological advances may offer up the ‘art of the possible’. But they still have to be balanced with the ‘art of the permissible’ – fairness, trust, and an understanding of the impact on individuals and society. Here, we interpret the underlying issues and set out our vision for overcoming today’s Digital Dilemmas:

Smart Voice Assistants in Retail Banking. Lessons from deploying a Retail Banking Voice App

In our recent thought leadership paper, Journey 2022, we discuss the questions being raised by consumers and society regarding certain technologies and how these may lead to, what we…

Digital Insurability

As winter approached, I took to the web, to find the ideal skiing vacation. As I went to book a great deal I’d found in Austria, I was offered additional protection against poor snow conditions. The user experience and the price were so great that I decided…

Voice Banking: finding the right balance between security and convenience

Banks are trying to adapt to rapidly changing behaviors by integrating their services seamlessly into their customers’ daily lives, thus moving from product-oriented to customer-centric strategies. They must then leverage new and existing technologies to…

Crying Wolfie - A digital companion for the elderly

“Join the Wolfie pack – because we look after our own!” That was my final cheer leading cry as part of a 3-minute pitch to the investment board at Aegon Transamerica after a 24-hour hackathon…

Responsible banking – does it exist yet?

We’ve relied on people to make the financial sector more responsible. On the banks themselves, governments and regulators. But, ten years on from the global financial crisis, has that strategy worked? It might be time to look to emerging…

Digital meets physical

Our digital and physical lives are becoming increasingly interconnected. Thanks to digital twins, hyper-personalization, and robotics, this blurring of the boundaries is set to continue. Yet it raises clear issues around security, regulation, and constant change. So how can banks and insurers respond and provide trusted systems and services that meet evolving personal and societal demands?

Prescriptive Security: vital for handling the increased security complexity at financial institutions in the digital age

The pressure on banks and insurance companies is increasing once again. Digital is opening up new opportunities for cybercriminals and cyberattacks are growing in scale, complexity…

Why trusted digital identity is the new gold standard for financial services

In our clamor to embrace a fully digital economy some things have been left to take a backseat. For all the headlines about new apps and digital services, what about the processes…

Digital meets physical: setting boundaries in the insurance industry

The very basic principle of insurance will remain the same but with the advent of data analytics and IoT, everything else about the industry will change. The direction and depth of change should not progress unchecked.…

How quantum can provide the pot of gold in an ever-growing maze

It was always one of the greatest challenges as a little kid: finding your way out of a maze. Every time an attempt took me longer than I wanted, I…

Quantum computing in Financial Services, worry or be happy?

In December 2014, the Commonwealth Bank of Australia (CBA) became one of the first commercial organizations, to invest significantly in Quantum Computing. This was long before the large American companies Microsoft, Intel, IBM, and Google, made…

Digital meets Physical: Insights as to what insurers need to consider to leverage IoT

The potential of IoT IoT has all the right characteristics to transform insurance thoroughly. It offers data, real-time, with little room for fraud in claims and limited hassle: all…

Business models and society

The vast potential of data. Continual organizational transformation. Changes in the underlying economic foundations. Such forces will determine the success or failure of many established banks and insurers in the years to come. So what is the right business model for you? What will the future of work look like for your employees? How will you embrace the new demand for Corporate Digital Responsibility?

Cash Crisis: How the Financial Services Sector Can Crush its Compliance Challenge

The Financial Services (FS) industry is under pressure like never before. With increasingly close scrutiny from regulators, as well as being continually bombarded by all manner of cyber security threats – from DDoS…

Three ways banks can kick-start the Continuum

Last year, Atos published its ‘Digital Business Continuum’ whitepaper, which covers digital transformation strategies for companies facing potential disruption due to emerging technologies and new players on their markets. Now that PSD2 is in full swing, there is…

Transforming a traditional insurance business: Is it even possible?

The insurance market is in the midst of the biggest shake-up in its history thanks to three major forces acting in unison: changes in society, technological advancement, and regulatory changes. With such disruption come the disruptors:…

Why would a bank ever embrace disruption?

Back in November 2017, I chaired a panel discussion on how FinTechs can get out of the lab and into the business. It involved digital leaders and innovators from big financial institutions and FinTechs talking about how best to…

Open Banking: the landscape by 2025

In my recent blog, ‘What happens when the financial industry turns upside down?’, I explored the changes that we see happening in the Financial Services industry, with regard to new players in the market (let’s call them Fintechs), who are innovating…

Circles and shares: A glimpse of societal change

In our recent thought leadership publication, Journey 2022, we discuss the circular economy principles as a business ideal for sustainable economic growth. We explore how technology will be a great enabler of the circular economy: allowing us to…

Human-centric AI

Artificial intelligence (AI) is not a future technology in Financial Services. It is already here. Chatbots, digital assistants, and voice banking are active. They are helping banks and insurers stay relevant for customers, simplify operations, and tackle competition from digital natives. But what if they are too invasive? Or the technology does not live up to the promise? Or regulation creates too many barriers? There is a wide range of ethical and human considerations when it comes to AI.

Artificial Intelligence: the new power in Financial Services

Artificial intelligence (AI) is one of today’s fastest-growing technological advances. According to analysts, global investment in AI is set to hit $98 billion by 2023. Financial Services, along with the telecoms and high-tech industry, is one of the…

Success will come to banks that maintain a socially conscious ethos in their transformation journeys

We believe that many technologies have reached a tipping point and that we’re now entering a time, within the next four years, when the importance of doing…

How augmented interactive reality could change the face of financial services

To outsmart new FinTech rivals, traditional banking and insurance companies need to make full use of the things they do best: building relationships. Success in today’s world is about leveraging technology to offer…

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