Operational Excellence in Telecommunications

From now on, operational excellence in telecommunications demands an unprecedented degree of integration across previously siloed disciplines.

Partnering telcos in their pursuit of operational excellence, Atos sustains a dual focus on cost-efficiency and digital transformation.

For every telco, it’s the quality of customer experience that determines sustainable success. By breaking down the traditional barriers between operational and business systems, we help telcos exploit network and service data to maximum effect.

We’ll help you build the realtime pictures you need to maximize the value of individual customer relationships, on the one hand, while spotting the trends that drive successful new product development.

And we’ll make all this happen fast, and at affordable cost. Cloud delivery coupled with a growing portfolio of genuine use cases helps telcos accelerate even the most ambitious digital transformation programs.

Over 40 major OSS projects in 5 years

White paper – Catalog-driven Order Management

“Atos has a practical and robust approach to supporting telcos interested in adopting Catalog-driven Orchestration. Our emphasis, as always, is on the speed and quality of delivery in this transformational business choice.

The catalog-driven approach is simple; the business logic required to realize the fulfillment processes resides entirely in an external standardized product catalog. It includes the relationship and dependencies between product offerings and services.

Key benefits of a catalog-driven approach are:

  1. Streamline commercial offers. Products offerings are reviewed to identify the fulfillment processes used for acquisition, cancellation, offer migration, etc. execution. It becomes also easy to personalize the offerings and their dependencies in a centralized catalog, which allows the adoption of a standard data model using TMForum SID for normalizing the product specifications.
  2. Improving Time-to-Market. Product Lifecycle Management (PLM) process is valuable for marketing, product management and IT teams, becoming more efficient with a collaborative environment.
  3. Improving automation and responsiveness. The catalog configures all entities and their relationship needed for dynamic orchestration plan generation. This plan is based on the definition of the building blocks needed to realize the end-to-end fulfillment orchestration, including interactions with back-office applications as provisioning and activation, shipping or billing systems.
  4. Minimizing order fallout. Product model gives flexibility to define new complex product offerings and their orchestrations. The configuration re-uses stable building blocks, defined to give rules for sales and for fulfillment operations.

The Atos methodology for catalog-driven orchestration is built on TM-Forum recommendations and is software vendor agnostic.”

Why choose Atos?

Atos knows the telecommunications sector and understands the forces for change which affect it.

As business technology partners, we are positioned to help you prioritise and implement essential process change for maximum positive impact.


As an end-to-end service integration and management partner, Atos shares a clear vision with its telco clients. The telco becomes a real realtime enterprise, able to monitor incidents from any infrastructure element, understanding the business impact in realtime and acting accordingly

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Atos has over 30 years’ experience in helping telcos raise service levels while reducing operational cost. We are resourced to meet the current telco priorities in digital transformation, always with emphasis on quantifiable business performance.


Atos proactively promotes innovation in telecommunications, with digital transformation the key driver. Innovative operational approaches will always be delivered through robust and industrialized processes.

Cost Benefit

Atos does not compromise on cost benefit. All operational engagement is geared to payback within 12 months. Supplier consolidation, application rationalization and supply chain optimization all feature in the drive for cost-savings.

What our clients say about us


Telefónica Press Release

Atos, a leading international provider of digital services and Telefónica Germany enter a strategic partnership, through which core elements of the IT operation will be delivered by Atos through managed services.

“Atos core business is the efficient operation of large-scale IT infrastructures.”

Guido Eidmann, CIO at Telefónica Germany

View our Telefónica Press Release

Related resources


Consolidate and Harmonize

Telco business support systems must become more agile in rapidly evolving markets.

Business Story

Rethinking Telco Business Support Systems

Standing still is not an option.

Our experts

Xavier Jeukens

Telecom, Media and Technology Consultant

Follow or contact Xavier:

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Franz Kasparec

Global Offerings Manager Telecom & Media (Digital Infrastructure, Security)

Follow or contact Franz:

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Interested in our Operational Excellence in Telecommunications?