Operational Excellence in Telecommunications

From now on, operational excellence in telecommunications demands an unprecedented degree of integration across previously siloed disciplines.

Partnering telcos in their pursuit of operational excellence, Atos sustains a dual focus on cost-efficiency and digital transformation.

For every telco, it’s the quality of customer experience that determines sustainable success.  By breaking down the traditional barriers between operational and business systems, we help telcos exploit network and service data to maximum effect.

We’ll help you build the realtime pictures you need to maximize the value of individual customer relationships, on the one hand, while spotting the trends that drive successful new product development.

And we’ll make all this happen fast, and at affordable cost.  Cloud delivery coupled with a growing portfolio of genuine use cases helps telcos accelerate even the most ambitious digital transformation programs.

Over 40 major OSS projects in 5 years

Why choose Atos?

Atos knows the telecommunications sector and understands the forces for change which affect it.

As business technology partners, we are positioned to help you prioritise and implement essential process change for maximum positive impact.


As an end-to-end service integration and management partner, Atos shares a clear vision with its telco clients. The telco becomes a real realtime enterprise, able to monitor incidents from any infrastructure element, understanding the business impact in realtime and acting accordingly

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Atos has over 30 years’ experience in helping telcos raise service levels while reducing operational cost. We are resourced to meet the current telco priorities in digital transformation, always with emphasis on quantifiable business performance.


Atos proactively promotes innovation in telecommunications, with digital transformation the key driver. Innovative operational approaches will always be delivered through robust and industrialized processes.

Cost Benefit

Atos does not compromise on cost benefit. All operational engagement is geared to payback within 12 months. Supplier consolidation, application rationalization and supply chain optimization all feature in the drive for cost-savings.

What our clients say about us


Telefónica Press Release

Atos, a leading international provider of digital services and Telefónica Germany enter a strategic partnership, through which core elements of the IT operation will be delivered by Atos through managed services.

“Atos core business is the efficient operation of large-scale IT infrastructures.”

Guido Eidmann, CIO at Telefónica Germany

View our Telefónica Press Release

Related resources

White Paper

Catalog-driven Order Management

Atos has a practical and robust approach to supporting telcos interested in adopting catalog-driven orchestration.  Our emphasis, as always, is on the speed and quality of delivery in this transformational business choice.


Consolidate and Harmonize

Telco business support systems must become more agile in rapidly evolving markets.

Business Story

Rethinking Telco Business Support Systems

Standing still is not an option.

Our experts

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Oliver Kleinhenz

VP Global Market Telecom and Technology

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Dietmar Christ

Global Business Development Manager Telco

Interested in our Operational Excellence in Telecommunications?