Intelligence is everything

Data-driven decisions from supply chain through to customer experience.

Are you Future Ready for the post-pandemic world?


In this unprecedented time, how do you connect with customers to drive your retail business? How do you go a step further to get the full benefit of digital technologies and new, data-driven business models?

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Thinking retail, growth is intelligence-lead and data-driven


In the world of thinking retail, intelligence is everything.  Only those retailers that embrace digital transformation will shine.

In customer relationships, instore and online, only data and AI can build enduring intimacy.

In store, it’s going to be on-board intelligence and the internet-of-things that keep stocks optimized and promotions buzzing.

Right across the supply chain, it’s data and analysis that help fine tune efficiency and validate ethical behavior.

Retail intelligence and data-driven behaviors are all-pervasive, and we need to question how intelligence adds value to both customer experience and efficiency.  Evidence counts.

Retail becomes thinking retail. 


consumers are willing to share data for personalized experiences

Customer transformation challenges

Separation dash


Consider digital transformation in retail from four critical perspectives

Customer experience

Barriers online and instore dissolve. Turn data into active value. How can you convert digital behavior into sales and loyalty?

Operational excellence

Intelligence must track and trace all products, from source to shelf and beyond. How will you set the standard for supply chain efficiency and transparency?

Business reinvention

Geo-location, contextual advertising, open innovation, customer service extension – how are you exploiting digital in thinking retail?

Trust and compliance

Trust is evidence-based.  How best can your brand proclaim the quality of your processes, systems and behaviors?

Immersive shopping experiences

Todays’ customers are looking for highly personalized, interactive experiences to connect with innovative brands and shop anywhere and at any time. In the fast-paced world of consumer retail, how can you stand out from the competition with exciting experiences while ensuring maximum safety and security for your customers?

Edge Computing for Retail

Nearly 90% of global retail sales take place in physical stores and, as a result, most of them invest in computing power closer to the buyer.

The management of shelves is one of the major challenges for distributors. These must ensure a regular supply of shelves to ensure maximum sales and optimal customer satisfaction.

Discover in the video how edge computing is a driver to reduce losses and improve shelf management.

What our customers say about us


Digital pioneer Sephora is at the cutting edge of digital transformation with new-generation private cloud. In partnership with Atos and Dell EMC, the company has established state-of-the-art digital foundations to deliver its strategic ambitions and support international expansion.

Coca-Cola HBC

The end-to-end solution from Atos  transforms the consumer retail experience with increased productivity and new ways of consumer engagement. The solution connects coolers via sensors to a cloud-based IoT platform.

Speciality Retailer

This customer story is about a traditional brick-and-mortar retailer modernized its operations and reduced IT maintenance costs by 50%, achieved a 30% reduction in time to market for new products and services, and a 5% increase in top-line revenue.


FunderMax and Atos designed and developed a Digital Sales Support App, enabling 120 internal salespeople and 45,000 global partners to deliver an enhanced customer experience with an online furniture showroom showcasing the beauty and quality of FunderMax’s products in real-time and on mobile devices.

Related resources


Retail’s digital future: challenges and opportunities in the post-covid-19 world

There are 3 key things retailers need to do to survive and thrive: know in detail what their customers want; deliver relevant products and interactions; and be able to scale and evolve.


Supply Chain after COVID-19

COVID-19 has disrupted supply chains, causing shortages in supplies of materials and parts. It also revealed the vulnerability of globalization to crises such as pandemics.


Retail: Turning crisis into opportunity – Part 2

Speed and agility are they keys to overcoming the challenges of the COVID-19 pandemic in the short term. Retailers that can adapt quickly will avoid more serious long-term consequences.


Retail: Turning crisis into opportunity – Part 1

As the world continues to cope with the ongoing pandemic and address widespread health concerns, many industries have been feeling the heat.

Look Out 2020+ for Retail

From omnichannel to ubiquitous commerce

Which business opportunities and key technologies will shape the future of Retail?

Positioning Paper

Gaining the digital edge

Atos Edge Data Analytics is the solution to better understand your customer preferences, personalized information and inventory tracking.

Our experts

Guillaume Beuscart

Global Head of Retail, Transport and Logistics 

Terry Lobel

Head of Consulting and Marketing

Brice Jacquin

Global Client Executive

Interested in our Retail solutions ?