Hyperautomation: a path to true digital transformation for energy and utilities
Energy and utility companies were among the earliest adopters of process automation. Many have already automated job scheduling, billing and account management to a high degree.
The focus on individual or siloed process is changing radically. As every forward-thinking company seeks what’s beyond rigid organizational and operational barriers, the really smart thinkers are now discovering the benefits of cross-process automation.
But these opportunities only become actionable if supported through hyperautomation – extreme automation driven by business outcomes, with robotics and AI technologies at its core.
Working with a network of highly specialized partners, Atos is already helping some of the world’s leading energy and utility companies turn hyperautomation into these business advantages:
Increased organizational efficiency
Remove silos between IT and OT for more collaborative processes
Smooth scheduling and updating of service tickets
Refocus resources to support more strategic growth areas for growth
Achieved operational excellence
Improve field response time for outages and customer issues
Increase accuracy for improved quality of work
Engage and empower teams with increased productivity and new skills
Enhanced overall customer experience
Deliver faster, more accurate billing and access to customer data
Build loyalty with more personalized service and recommendations
Provide 24×7 omnichannel support
“As our digital transformation partner, Atos shows not only supreme technological ability in RPA – they also show a deep understanding of the changes impacting utility business models.”
The hyperautomation project implemented with Atos allowed us to significantly reduce operational costs through full automation.”
Rosario Piscopo
Head of Billing, Metering and Credit Platforms
Global Digital Solutions Italy, Enel
‘‘As a partner in our digital transformation journey, Atos made a critical contribution to design and develop a custom Robotic Process Automation program by combining it’s deep understanding of both business and technology to an agile methodology. This enabled us to automate processes and free up staff for tasks that bring greater added value to our customers which ultimately creates a competitive edge for our company.”
Glen Lancastle
CIO and COO, Madrileña Red De Gas
‘‘Adopting advanced process automation must not just increase efficiency. It must also result in a great customer experience and reduced operational risk. With Atos as a Robotic Process Automation partner, Naturgy is meeting all these goals.”
Manuel Cirugeda Garcia
Deputy Director Processes Support, Naturgy
Hyperautomation: from data to fully connected processes
Atos as your hyperautomation partner
Atos has established itself as a leader in hyperautomation planning and implementation, with focus upon three areas of expertise:
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- Deep industry understanding of business and operational processes for energy and utility service providers.
- Technology excellence with extensive expertise in RPA, workflow management and AI solutions.
- A proven methodology that enables rapid implementation, scalability and measurable results.
Industry understanding
With more than 40 years of experience in helping energy and utility companies benefit from digital innovation, Atos applies this essential knowledge of E&U processes and practices to every hyperautomation engagement.
We look beyond the technology to the business challenges and constraints. We automatically consider the impact of hyperautomation on security, compliance, and sustainability reporting.
Technology excellence
Many hyperautomation projects take place within the wider context of digital transformation.
We partner with hyperautomation industry leaders to deliver true digital transformation. These Include UiPath and Blue Prism for RPA and IBM Watson and Cognicor for cognitive computing, AWS Sagemaker and Google Vision Cloud for AI solutions, Appian and Pega for workflow management.
Proven methodology
Atos has developed a robust and practical methodology for the implementation of hyperautomation. We aim to make its adoption rapid but thorough, while remaining ready to adapt to changing business circumstances.
- In our RPA labs, we identify the desired use cases and build the initial proof-of-value.
- In the RPA Center of Excellence, we specify the design and implementation program.
- Once specification Is complete, we begin the build program, with particular emphasis on rigorous testing and code review.
A network of expertise
Atos is continually developing its comprehensive and dynamic network of specialized hyperautomation project partners.
This means, that with our utility clients, no matter what the business objective, desired architecture, or technology heritage, we are ready to combine the best mix of tools and technologies for the job.
Our hyperautomation partnerships fall into three functional categories:
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- Robotic Process Automation
- Low-code Business Process Management
- AI ecosystem
Robotic process automation
UiPath
Blueprism
Automation Anywhere
Nice
Low code business process management
Appian
Pega
AI ecosystem
Google Cloud Platform
Amazon Web Services
Microsoft Azure
Arago
Python
Why Atos for your digital journey?
Atos helps energy & utility (E&U) companies implement a more carbon-neutral, digital-first approach to operations. For over 40 years, we’ve served our E&U clients, whose businesses span the globe and the energy value chain.
40+
years of serving
E&U clients
250+
E&U clients
around the globe
3,500+
energy industry
specialists
Our portfolio of vertical solutions enables our E&U industry specialists to deliver innovative services, increase customer engagement and new revenue streams, automate essential business processes, and harness real-time intelligence to drive business decisions.