Page 17 - Atos Digital Performance Management for SAP

Application-aware IT service management

Digital performance management is imperative for detecting and diagnosing performance issues

across the integrated ecosystems of applications which support end-to-end business processes.

To do this efficiently and effectively, performance monitoring needs

to be integrated with the IT service management (ITSM) system.

Atos’s managed service for digital performance management includes

ready-made integrations and blueprints between AppDynamics

and ServiceNow, providing our clients with what we call application-

aware ITSM. This enables you to move from historical and reactive SLA
monitoring to real-time and proactive user experience management.

Andy Fleck– Atos and AppDynamics

Screen shot of ServiceNow configuration management database (CMDB) showing Screen shot of ServiceNow orchestration view enabling application self-healing
both applications and infrastructure elements

AppDynamics and Atos | 17