Key performance indicators

Creating sustainable solutions and driving growth

The complete set of KPIs is contained
in the Universal Registration Document.

Being a responsible employer

bluedash

AspectsKey Performance Indicators (KPIs)GRI STDReviewed
by
Deloitte
201920182017Perimeter
per
Employee
Perimeter
per
Turnover


Talentand
skills
management

Average hours of training that
employees have undertaken
during the year

404-138.7637.9036.2785%-
Percentage of employees
with an Individual Development
Plan
404-385%85%80%82%-
Number of digital certifications
obtained per year
404-251,73640,31635,263100%-
DiversityPercentage of females within Atos405-130.92%29.42%29.17%100%-
Percentage of women identified
in talents pool
405-128.18%27.88%27.43%86%-
Employees’
engagement
and
well-being
Atos Trust Index® informed
by Great Place to Work (GPTW)
A259%57%54%62%-
Absentee Rate (%)A162.42%2.38%2.33%64%-

Generating value with co-innovation and sustainable business solutions

bluedash

AspectsKey Performance Indicators (KPIs)GRI STDReviewed
by
Deloitte
201920182017Perimeter
per
Employee
Perimeter
per
Turnover
Client
satisfaction
and delivery
capability
Net Promoter Score for all clients102-43
102-44
59%48%not
disclosed
-64%
Innovation
and digital
responsibility
Client Innovation Workshops deliveredA10370297290-100%
Security
and data
protection
Percentage of coverage of
ISO 27001 certifications
A3100%100%100%-100%
Total number of material complaints
regarding breaches of customer
privacy and losses of customer
data giving rise to legal proceedings
with an amount claim of at least
300k€
418-1000-100%
Sustainable
technologies
and solutions
Offsetting of all datacenters
GHG emissions (%)
305-5100%100%100%-100%
Corporate
Governance
Percentage of females within
the Board of Directors
405-140%50%50%100%-
Attendance rate at Board meetings102-2885%84%91%-100%

Being an ethical and fair player within Atos’ sphere of influence

bluedash

AspectsKey Performance Indicators (KPIs)GRI STDReviewed
by
Deloitte
201920182017Perimeter
per
Employee
Perimeter
per
Turnover

Compliance
and business
ethics
Percentage of employees who
successfully completed the ‘Code of
Ethics’ e-learning
205-295%92%91%75%-
Number of significant fines
(higher than 100k EUR)
419-1000-100%


Supply chain
Percentage of strategic suppliers
evaluated by EcoVadis
A1752%57%52%-100%
Total percentage of spend
assessed by EcoVadis
A1756%55%54%-100%

Local
impact and
communities
Total number of
employees recruited
401-112,05113,51012,59678%-
Percentage of
graduates recruited
401-142.93%45.67%37.97%100%-

Supporting the transition to a low-carbon economy

bluedash

AspectsKey Performance Indicators (KPIs)GRI STDReviewed
by
Deloitte
201920182017Perimeter
per
Employee
Perimeter
per
Turnover




Carbon impact
and climate
change
Energy intensity by revenue
(GJ per € Million)
302-3220.68222.07227.35-98%
Energy intensity by employee
(GJ per employee)
302-323.9728.1129.6897%-
GHG emissions by revenue
(tCO2 per € Million)
305-420.9722.4620.97-98%
GHG emissions by employee
(tCO2 per employee)
305-42.252.3025197%-
Number of offices and datacenters
ISO 14001 certified
A14103119134-100%
Percentage of offices and
datacenters
ISO 14001 certified
A1489%85%80%-100%
Natural
disaster
Percentage of core datacenters
that have synchronous data
replication capacities
A20100%100%100%-100%

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People

Increasing our focus on digital skills

As a multinational technology company with a workforce of close to 110,000 people, it is Atos’ responsibility to help its employees develop the digital skills they need to advance in today’s data-driven economy.

Business and innovation

Steering our clients to a sustainable future

Creating value for our clients with innovative, sustainable business solutions lies at the heart of the Atos business model.

Ethics and governance

Leading the way in ethics and compliance

As a major global provider of digital transformation solutions, Atos complies with increasingly stringent regulations governing fields such as anti-corruption, trade regulations and export controls, competition, human rights and anti-money laundering.

Environment

Advancing our green ambitions

Our sense of purpose at Atos, which includes the objective ‘to grow and prosper in a safe, secure and sustainable environment’, is threatened by the climate crisis.