Employee experience is a strategic priority
Today’s workplace is changing fast. New ways of working have emerged, enabled by digital technologies and driven by changing priorities.
More flexible, mobile and hybrid models of working create a better work-life balance, resulting in greater efficiency, higher performance, and better health and wellbeing.
As a global leader in workplace services and a trend-setter in employee experience, Atos blends solutions and services across every type of workplace and employee experience technology, making the paradigm shift away from focusing on either technology or experience to both technology and experience.
Employee Journey How it works – Atos Digital Workplace Services
Performance is driven by employee experience. See how to become an irresistible workplace!
Empower new ways of working
Wherever your workplace and whatever your business, we’ll help you unleash the power of digital solutions and the potential of your people to drive your business success.
Our comprehensive approach connects three components: People, Places and Platforms.
People
Outstanding experiences in today’s connected world
Channels, tools, devices and support are all personalized according to each individual’s role, preferences, existing knowledge and digital dexterity.
Experience Level Agreements measure and continuously improve quality of experience as a key performance indicator.
Places
Fast remote access, communication and collaboration
Anytime and anywhere, people can connect to the tools, information and support they need to prioritize their work performance, wellbeing and job fulfilment.
Smart office services transform sites into modern collaborative spaces, from wayfinding to smart lockers.
Platforms
Cutting-edge technologies for work and life
Digital enablers put the power of collective intelligence at people’s fingertips.
Intelligent automation increases efficiencies while freeing-up people for higher-value work.
Omni-channel Intelligent Care provides responsive and AI- enabled user support.
Take your employee experience to the next level
Through our end-to-end digital workplace solutions and services, we can help your transform employee experience and empower new ways of working.
We blend solutions and services across every type of workplace and employee experience technology, making the paradigm shift away from focusing on either technology or experience to both technology and experience.
Services beyond IT, entering the people space
Engaged employee experience
Measure and improve your people experience
- EX Advisory Design &
Adoption - End User Computing Analytics
- XLAs and Enhanced Analytics
- Digital Adoption Platform
- Voice of the Employee
- Employee Journeys
- Digital Learning
- Wellbeing
Accessibility
An inclusive experience benefits all your people
- Accessibility Consulting
- Accessibility Testing
- Accessibility as a Service
Services beyond IT, entering the people space
Intelligent Care Center
Care for your people and let them focus on the bottom line
- Intelligent Care Online and Live
- Intelligent Care – Virtual Agent
- Intelligent Care Local
- Hybrid Tech Bars
- Lockers and vending
Intelligent collaboration
Empower your teams collaborate wherever they are
- Smart offices
- Google Workspace
- M365 Collaboration
- M365 Data Governance
- Managed Meeting Rooms
- Citizen Developer
- Voice Integration
- Immersive Experience
Digital workplace platforms
Set a new management style with BYOD and hybrid working
- Device Subscription Service
- IT Asset Management
- Unified Endpoint and Applications Management
- Identity & Security
- Virtual Workplace
- Workplace Decarbonization
AI-enabled & decarbonized workplace I Identity & security
Generative AI: a gamechanger for the digital workplace
Generative AI capabilities, such as ChatGPT, are revolutionizing the digital workplace and creating new opportunities for added value, growth and efficiency.
AI empowers employees to focus on more value-added tasks, leading to increased performance and job satisfaction.
Atos continues to leverage AI to develop comprehensive solutions, offer personalized services, and develop best practices for human-AI collaboration to enhance business performance and employee experience.
Atos expand collaboration with Microsoft, charting the future of AI!
This exciting partnership aims to embed AI in workplaces, guide clients, and train 15,000 employees by 2024!
Atos will invest over three years to build a strategic AI portfolio, unlocking Microsoft 365 Copilot and utilizing Azure OpenAI services!
Atos will also pioneer Microsoft 365 Copilot in-house, slashing costs by 50% for RFIs/RFPs.
Siemens Healthineers
Dr. Stefan Henkel, CIO for Siemens Healthineers, shares his view on the long-standing partnership between Siemens Healthineers and Atos, discussing two critical projects that sit at the heart of the Siemens Healthineers’ mission to digitize the core. Learn more from Dr. Henkel. More info.
CareQuality Commission
Digital Evolution at CQC: Surpassing Limits with Stellar Results!
Mark Sutton, Chief Digital Officer at the Care Quality Commission talks about how Atos helped deliver a new digital workplace at pace with Office 365. More info.
Transforming the way people work and collaborate at the CQC video
Scottish Water
Dive into the secrets of a successful partnership. Join Scottish Water CIO, Rob Mustard, as he shares invaluable insights on what it takes to create a thriving partnership that sparks innovation and growth. More info.
Shaping your new digital workplace together
With a global reach, we can design and orchestrate all stages, technologies and components of your transformation as you transition to your new digital workplace. We take an agnostic approach to technology, working with you and our partners to:
- Design a whole-person, persona-led approach to building a human-centric workplace
- Integrate technologies seamlessly, with people at the heart
- Harness and manage information, knowledge and intelligence to generate business value
- Design robust governance to manage risk and simplify your technology landscape
- Deliver communication, training and coaching on how to get the most from digital channels and tools.
More DWP succesful projects
Full ITO, including Workplace, Service Desk & On-site Services. Implementation of XLAs, mordern management, EUC analytics
250,000 users
Worldwide, 150 countries
Service Desk & On-Site Services, Chatbot, Intelligence contact center, Lockers, Virtual Tech Bars
217,000 users
Worldwide, 25 languages
Full DWP services driven by transformation of employee experience via chatbot, mobile support, EUC analytics and self-help support (smart lockers & knowledge)
15,000 users
North America
Service Desk & On-Site Services, Chatbot, Intelligence contact center, Lockers, Virtual Tech Bars
95,000 users
Worldwide, market standard, with refer
Onsite support and workplace based on modern technologies such as modern management, smart lockers & vending machines
3,500 users
UK & I
Workplace, Service Desk & On-site Services. Device as-a-service, chatbot, OneContact
100,000 users
8,000 locations, 7 countries
Workplace, service desk and on-site services EUC Analytics, persona-based support, chatbot, Tech Bars 2.0
40,000 users
UK & North America
Service Desk, workplace and onsite Services
105,000 users
Worldwide, 30 countries in Americas and APAC
Our ecosystem of partners to simplify and enable the future of work
Benefits we deliver
- Higher performance and profitability
- Increased customer and employee satisfaction
- Enhanced reputation
- Overall cost reduction of 20-30% in IT operational expenditure, with a 50% reduction in calls to the IT and HR service desk.
Globally recognized Industry Leader
2015 – 2024
Leader
Outsourced Digital Workplace Services
2017 – 2022
Leader
US Workplace Support Services
2020 – 2022
Leader
Digital Workplace and Global Services
2020 – 2022
Leader
Advanced Digital Workplace Services
2017 – 2022
Leader
Europe Workplace Services
Atos positioned as a Leader in the Gartner® Magic Quadrant™ for Outsourced Digital Workplace Services report
For the 7th consecutive year, Atos has been positioned as Leader in the 2023 Gartner® Magic Quadrant™ for Outsourced Digital Workplace Services, based on its Completeness of Vision and Ability to Execute. “Atos provides service desk services to roughly 5.1 million users and supports more than 3.7 million users of its device support services”