Next-level utility CX Accelerate with SAP S/4HANA Download the report

Accelerate digital transformation for utilities with Atos + SAP S/4HANA

Achieve the digital agility needed to get close to customers. We help transform routine processes into opportunities for great customer experience. Real-time intelligence, streamlined and responsive omnichannel support, and clear and accurate billing – are all possible now.

Atos + SAP S/4HANA benefits

Build great customer relationships with data

Consolidate all customer data for a 360º view of their history and habits

Give your customers more detail and greater control with improved intelligence

Provide detailed dashboards, proactive usage suggestions and new service offers

Enable proactive customer engagement

Deliver real-time invoicing, usage management and service data

Offer customers value-added services at just the right time

Provide 24×7 support by phone, email, AI chatbots and online

Automate billing for fast, accurate service

Shorten billing and payment cycles

Improve cashflow and minimize customer billing calls

Increase accuracy and efficiency with reduced costs and resources

Let our SAP utilities experts help you plan this journey

S/4HANA + Atos + cloud = a winning combination

44% of utilities plan to deploy ERP in the public cloud. Source: IDC

S/4HANA transformation enables infrastructure modernization and workload migration via market-leading
hyperscale cloud providers such as Amazon, Google and Microsoft. Our strong business and technical relationships
with these providers will help you reduce infrastructure cost and increase responsiveness and scalability.

Get to know

Digital Operations for energy Retailers by Atos (DORA).
Our S/4HANA-based framework enables electricity and gas retailers to develop and deliver high-value customer services rapidly, cost-effectively and confidently.

2,000+ utility-specific functions
250+ business processes
1,500 + test use cases
Ready to use out-of-the-box
Slash deployment costs and time-to-market by 50%

Learn more about Atos + SAP S/4HANA

Atos delivers S/4HANA-based digital
core for utilities

Factsheet

Discover how Atos helps utilities seamlessly transition to S/4HANA, enabling data-driven insights and improved customer experience, without compromising business continuity.

DORA: the digital framework for
energy retailers

Factsheet

Explore DORA, an SAP S/4HANA-based framework for energy retailers that helps you create innovative services and add value to customer relationships.

Illumia accelerates time-to-market
with DORA

Customer story

See how Atos helped Illumia rapidly establish its digital core with S/4HANA and DORA, for faster billing, reduced manual processes and enhanced customer experience.

Why Atos for S/4HANA?

Atos has unparalleled expertise in SAP S/4HANA and cloud migration, with a proven track record and best practices developed over 25 years of implementing and managing SAP IS-U projects.

13k+

 

SAP professionals

3k

 

Utility industry specialists

1k

 

SAP utility specialists

In 2020, Atos won the SAP Pinnacle Award for Global Outsourcing Service Provider of the Year for excellence
in managing customer SAP and SAP S/4HANA transitions in the cloud, on-premise and
hybrid environments.

Worldgrid is an Atos business practice delivering real-time integration between
IT and OT with sophisticated solutions for energy and utility companies.

Discover Worldgrid

For help with your SAP S/4HANA utilities project talk to our experts