The pressure is on: the true costs of last-mile delivery

Opportunities for retailers and logistics companies

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The Atos HERE Technologies research report, ‘the true costs of last mile delivery’, was conducted in May 2021, asking 2,500 consumers about online purchase and delivery preferences, and pain points. Research respondents include: 1,000 in the US, 500 in the UK, 500 in Germany and 500 in France.

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Key themes from the report

Brand loyalty

Findings show that brand loyalty is under pressure to ensure a good delivery experience, provide low shipping costs and ensure a timely delivery.

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Delivery experience & expectations

Findings show there is pressure to get the basics right for last mile delivery experience and can be a key contributor to poor reputation.

Industry 4.0 exploration

Sustainability & environmental impact

Findings reveal that sustainability is of importance to customers, with pressure on companies to demonstrate how they are reducing negative environmental impacts.

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The true costs of last mile delivery

The Atos HERE Technologies survey, ‘The cost of last mile delivery’, was conducted in May 2021, asking 2,500 consumers about online purchase and delivery preferences and pain points. Survey respondents include: 1,000 in the US, 500 in the UK, 500 in Germany and 500 in France


View our infographic for some quick fire statistics

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Related resources

Atos & HERE Last Mile Delivery

Find out why Atos and HERE are the partners of choice to help you build a resilient, sustainable, and future-proof digital operation.

Atos & HERE brochure

Download our brochure to understand how Atos and HERE can help you optimize last-mile delivery and maximize your use of data.

Atos in Retail

Take a look at our work with retailers and how we can help you succeed in conquering your retail challenges.

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Our experts

Theo Quick

Vice President and Global Head of Transportation & Hospitality

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Stefan Zimmermann

Head of Global Center of Excellence Industry 4.0

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Bas Stroeken

Global Head Supply Chain Solutions & Presales, Retail Transport & Logistics

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