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Learn about your customer’s delivery experience, pain points and preferences in our virtual panel discussion with HERE and guest speaker, Woop. Hear from industry experts discussing the roadmap to achieve competitiveness and stay ahead of the game.
Download our research report
The Atos HERE Technologies research report, ‘the true costs of last mile delivery’, was conducted in May 2021, asking 2,500 consumers about online purchase and delivery preferences, and pain points. Research respondents include: 1,000 in the US, 500 in the UK, 500 in Germany and 500 in France.
Key themes from the report
Findings show that brand loyalty is under pressure to ensure a good delivery experience, provide low shipping costs and ensure a timely delivery.
Delivery experience & expectations
Findings show there is pressure to get the basics right for last mile delivery experience and can be a key contributor to poor reputation.
Sustainability & environmental impact
Findings reveal that sustainability is of importance to customers, with pressure on companies to demonstrate how they are reducing negative environmental impacts.
View our infographic
The true costs of last mile delivery
View our infographic for some quick fire statistics
Atos & HERE Last Mile Delivery
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