“Enhanced, more robust and reliable citizen services are highly achievable through effective digital transformation and the continued scoping, proving and scaling of emerging technologies. It is part of the cure for many of the problems affecting citizens today, and improvements in services will benefit the health, productivity and wealth of our entire country.”
Michael Herron
Head of Atos UK&I
It is the aim of the UK Government to reshape the way it serves its people by becoming more tech-driven, productive, agile and mission-focused.
With our deep public sector roots in the UK, Atos is uniquely poised to collaborate with government organisations to accelerate their plans. Atos’ latest publication, The Future-ready Digital Government shares insights from our experts on a range of technology solutions that the Government needs to embrace – from circular computing to AI as a standard.
Our articles below, authored by our industry experts give you an insight into the issues and technologies shaping citizen services. We invite you to take a look, learn more and connect with our experts to discuss.
In this publication
Executive summary
Michael Herron, Head of UK&I, Atos, explains how you can future-proof the technology behind citizen services in the introduction to our new magazine. We’re on the precipice of a new AI age and must keep moving forward, adapting and changing to meet the needs of society.
How social value is reshaping public spending
In this article, Joel Smith examines the UK’s evolving procurement landscape, which demands more than just cost efficiency — it demands purpose.
The accessibility imperative for citizen services
There is no consumer choice for accessing government digital platforms. They must be accessible for all citizens. Neil Milliken discusses why this is the need of the hour and how it can be made a reality.
Cybersecurity in the UK Defence sector
Government investment underscores a critical reality that cyber is now a warfighting domain. Haroon Malik and Cameron Prescott Young discuss the changing needs of defence in the battlefield of the future.
Critical National Infrastructure – A Centre of Excellence
Graham Scanlon introduces Atos’ Critical National Infrastructure Centre of Excellence that brings together a wide range of experience to address the unique challenges in this sector.
Opening the Critical National Infrastructure umbrella
A standardised CNI passport, argues Tony Long, would enable engineers to move between sectors without repeated background checks, enabling burst capacity for critical projects and allowing for shared innovation.
Building Critical National Infrastructure for a net zero future
The energy sector must modernise rapidly. This transformation requires not just technological innovation but also shifts in policy and behaviour, says Ash Hardman.
From physical to digital – connecting and securing Critical National Infrastructure
The convergence of digital systems and physical infrastructure creates tremendous opportunities but also introduces risks. This requires a mix of thinking, engineering and cultural shifts, underpinned by zero trust philosophy, says James Carroll.
Circular IT and a sustainable future for the digital workplace
The civil service has a unique opportunity to embed Circular IT at scale, thereby cutting costs and carbon while reducing reliance on geopolitically sensitive minerals argues Ray Knight.
Smart Hospitals for Smart Healthcare
The Smart Hospital concept is around true transformation for already existing hospitals, says David Wyndham Lewis. This demands a fundamental reimagining of clinical pathways, data architecture, and patient engagement models.
Revolutionising UK healthcare with digital patient navigators
Digital patient navigators are not just tools; they represent a shift in how care is conceived, delivered, and experienced. Stuart Beech argues that they embody the ethos of a digital heartbeat, streamlining operations while enhancing human touchpoints in care.
Dive deeper
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Contact the authors
Michael Herron
Head of Atos UK&I
Joel Smith
Head of Public Sector and Defence for UK&I
Neil Milliken
Vice President, Global Head of Accessibility & Digital Inclusion, AtosFuture Makers Research Community
Haroon Malik
Global Director - OT Security, Atos and Cameron
Cameron Prescott-Young
Director of Cyber Consulting Services, Atos UK&I
Graham Scanlon
SVP – Private Sector UK&I (RS & TMT industries)
Tony Long
Chief Technology Officer, Resource Services and TMT, Atos UK&I
Ash Hardman
Client Executive Partner, Atos UK&I
James Carroll
Digital Transformation Consulting lead, Critical National Infrastructure, Atos
Ray Knight
Sustainability Lead, Atos UK&I
David Wyndham Lewis
Health and Life Science Partner, Atos UK&I
Stuart Beech
Business Development Director, Health and Life Science, Atos UK&I