Grow your brand and strengthen omni-channel customer relationships

Connecting the digital customer journey with Atos

New customer expectations put pressure on retailers

Delivering the best brand experience in a world where the consumer has a lot of choices is becoming increasingly challenging.

Sustainability and a retailer’s environmental impact have become increasingly important, as well as personalization, immediate availability, fast shipping, convenient returns and refunds, and competitive pricing.

Omni-channel customer relationships are becoming increasingly important for a retailer’s brand loyalty. Combining all customer data drawn from different sources is crucial. For a good overview of the customers’ data, experience, and the ability to utilize and monetize the data– it is essential to have all data aggregated on the same platform.

Use case

High-street fashion retail

Atos provides customer-centric solutions for retail businesses to join up all customer data into a single platform

Atos provides an integrated approach, working our partners SAP and SalesForce, that brings together data from all points across the customer journey into a single platform across an end-to-end solution.

Together with our partners, we provide comprehensive data insights to inform and enhance the customer journey across all touchpoints. This enables our customers to optimize operations across the business, including marketing, sales, supply chain, logistics, procurement, warehousing, customer service, and finance.

Through our solution, retailers are fused to a network with other business partners, enabling them to exchange information with suppliers or integrate with shipping and freight operators.

The data can also be used to track environmental impacts across all business processes. This allows your retail business to make more informed decisions as well demonstrating your sustainability commitments to your customers.

What our clients say about us

George Weston Foods

Reducing process time and increasing profit margins.

Coca-Cola HBC

Atos is Coca-Cola HBC’s trusted partner for IT services and digital transformation – from application management to SAP S4/HANA migration and digital innovations with smart coolers.

Fundermax

Delivering a digital sales support app for an enhanced customer experience and real-time showcase of products.

Engaging your retail customers at the right moment with Atos and SAP S/4HANA

S/4HANA gives you the digital agility needed to get close and stay close to your customers. Process automation creates opportunities to enhance the customers experience. Real-time intelligence, clear and accurate billing, streamlined and responsive omnichannel support – are all possible now.

Utilizing data will strengthen your customer relationships. Using S/4HANA as your digital foundation will rationalize and concentrate all customer data. You and your customers will share a 360° view of their history and habits.

The digital foundation will allow for more proactive engagements with customers from real-time data about orders, invoicing, usage, service calls and more. This 24×7 seamless, omnichannel support enables customers to get information and help via their preferred method – phone, email, or AI-powered chatbots.

Why choose Atos as your SAP partner?

With Atos, you will experience an effective and efficient S/4HANA transition that does not compromise business continuity. Whether you are an established retailer needing to migrate years of heritage SAP and non-SAP data to S/4HANA, or a new entrant designing your business from scratch, you need an execution partner with a demonstrable track record. Atos is such a partner.

Our joint solutions with SAP deliver speed, confidence, and results. It includes the full range of SAP software, licenses, and solutions. Additionally, we offer migration services to S/4 HANA and cloud platforms

All our transformation journeys are designed based on incremental implementation delivered to you at your pace, rather than transforming everything at once. This enables us to deliver the business value you need right now, while also creating the foundations for future transformation.

Over 13,000 SAP professionals and a portfolio of vertical solutions for the retail industry

SAP Platinum partner with over 25 years of experience with implementing and managing SAP projects

SAP Pinnacle Award for Global Outsourcing Service Provider of the Year due to our excellence in managing customer SAP and SAP S/4HANA transitions in the cloud, on-premise or hybrid environments

Named leader in SAP HANA and S/4HANA services by NelsonHall

Our experts

Birgit Niss

Global Head of SAP Solution Sales

John Squire

Sap Project Manager

Eric Lesage

Global Head of Presales and Business Solutions

Contact us

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