The Atos Workplace as a Service offering includes both the one time project services to implement G Suite, Circuit and Chromebooks into your current IT landscape, the one time costs to migrate existing personal content, as well as the monthly coverage of Atos workplace success management.
The workplace management focus on the user experience of the workplace while keeping your data secure according your security policies. The management services of Atos are measured according to the agreed Key Performance Indicators (KPIs) in the eXperience Level Agreement (XLA).
The project approach itself has also 3 main phases. At the start of the project the workstreams are started for the Technical configuration, Change management, Support management and alignment with the business. When the environment and planning is ready, the second phase start to deploy the new workplace. This includes the data migration and change management. The success of the transformation is measured as part of the XLA. After the deployment phase the G Suite service management phase starts based on agreed KPIs for the ongoing employee workplace experience and G Suite adoption.
G Suite setup service
The setup service consists of the technical integration of G Suite with the current IT and a digital transformation plan for adopting new practices, new behaviors, information governance, and new user experience.
The setup service covers the following workshop topics.
Data security & privacy
Mail flow configuration
Collaboration & communication
Coexistence and migration
Endpoint & device management
Service management: G Suite service configuration
Service operations: ITIL processes
Atos follows a 3 step approach (assess, design, build) to setup the workplace. This approach ensures a comprehensive approach while keeping a short setup time.
G Suite migration service
The journey to a cloud based workplace includes data migration and user migration. Atos provides a full set of data migration services to fully move to the cloud. The default migration services include the personal mail, calendar and contact migration of 18 months of data including personal files on OneDrive as well.
Each migration consists of 3 steps: Analyze, Migrate data, Verify data.
This data migration approach ensures you have migrated your valuable content and can decommission the legacy systems to ensure cost savings.
Atos performs the following optional migration services;
- Migration of on premise Exchange or Lotus Notes
- File servers personal data & group data migration
- Migration factory approach for macros in MS-Office and applications like MS-Access
- Content migration of Document Management Systems
The result after migration is that all data is easy to manage (for IT), easy to use/find (for users), and improves compliance & productivity (for the organisation).
As part of the on-boarding of any user in the workplace Atos developed tooling to send the new user automatically information. This ensures that the user understands the capabilities, policies and processes around the workplace.
G Suite service management
Atos has developed a unique set of services and tools to make a success of the Workplace Experience. Those Atos success management services for the Google workplace include
Ongoing tips & tricks and advice from our experts towards the targeted audience
G Suite add-on to easily communicate the relevant items to the user
Creation of a number of polls/surveys and quizzes to measure the user perception, education and experience of the workplace
Domain dashboard for Service management, Usage reporting, Collaboration analyses, Security monitoring and User experience
Planning & management for Google updates to G Suite and Chrome
For onboarding we set user preference settings, remove any clutter in the inbox, invite applicable users to nominate for the Google Guru community. New users get automatically 10 tips during their first work days.
Employees have a Workplace Engagement tool for personal tips, best practices and quizzes. The Guru Group can participate in webinars. The workplace owner receives in depth reporting about the Workplace Experience.
If employees leave the company they are reminded about content policies. Before account deletion content policies are executed to prevent orphan content of empty groups.
eXperience Level Agreement (XLA)
The ensure a clear focus on employee workplace experience the workplace transformation and management contract is based on an eXperience Level Agreement (XLA). The Atos XLA for G Suite puts focus on the employee experiences, combining both Technical and Human metric.
During the project phase a Transition score is created which measures the users experience during the transition to G Suite. The score is based on people’s perception and real data like support tickets, migration errors, training attendance and communication statistics.
After the transition phase the Adoption score and Effectivity score will be used. The Adoption score measures the adoption of the G Suite tools. Atos collects the users perception by polls about how users experience their G Suite tools. Platform data like how many users are active in G Suite services, creates the adoption score. The Effectivity score measures how effect the users are with the G Suite tools. For this the user way of working is queried in polls and combined with platform data. E.g. how do people collaborate in Google Drive.
On a monthly basis the employee workplace experience is reported, supporting a data driven change approach.
G Suite & Office 365 coexistence overview
In collaboration with Google, Atos has created a joint whitepaper on G Suite coexistence with Office 365. The whitepaper covers the experiences of G Suite and Microsoft Office 365 users collaborating within the same company. The document provided user scenarios from the G Suite perspective, and includes technical references to the official documentation.
Richard van Delft
G Suite solution manager
Mélanie de Vigan
Workplace Product Manager
Head of Atos Digital Workplace