Public services are facing revolutionary times. Everywhere, globalization is changing the pace of existing nations. While it supports innovation and growth, extracts large parts of world populations from poverty and drives the rise of new middle classes in Asia, globalization also has its drawbacks.
The result is a resurgence of demand for welfare protection and security that extends to most parts of the world. These mutations bring threats; they also bring tremendous opportunities for public services to place themselves at the heart of tomorrow’s digital societies.Download the Government Look Out 2020+ Paper
of people use digital government services regularly
could be generated from better public digitization
of the public workforce could be freed up by AI within 10 years
of governments will adopt digital platforms by 2020
We are at a tipping point in the public sector. As citizens demand for digital services continues to rise, public institutions have a tremendous opportunity to radically improve the way governments serve. Public services must leverage the power of a networked economy to both become digital platforms themselves and support global growth.
Senior Vice President, Public Sector and Healthcare, Atos
Governments need to do more than simply bring their services online. They must shift toward a 360° citizen experience. What’s at stake: dramatically reducing the administrative burden and empowering public services to drive participative initiatives.More here
With multiple siloed organizations and 60% of public processes not yet digitalized, the potential is enormous: not just doing more with less but doing better with less while devoting savings to reducing debt and financing high-priority missions.More here
Government-as-a-platform’ initiatives are already active in multiples domains, notably with open data for NGOs, enterprises and citizens themselves. Their possible economic impact is huge: analysts estimate that $ trillions of value could be created through open public platforms.More here
With the annual cost of cybercrime expected to range from $ 1 trillion to $ 6 trillion, cyber-trust and compliance are critical imperatives for public authorities. The potential: not just safeguarding themselves but protecting the whole of society.More here
Hybrid Cloud is reviving Cloud initiatives by enabling seamless integration of private and public Cloud platforms. With this model, organizations can exploit the benefits of public Cloud: pay-per-use, ‘infinite’ bursting resources, agility and innovation. Governments must adapt their IT processes and prepare for related security implications.
Data Management Platforms enable public services players to analyze citizen behavior and manage interaction across all channels and touchpoints. They could consider making it a cornerstone for their next-generation digital platforms, ultimately enabling ‘B2Me’ personalized services.
API Platforms/Open Data allow offerings to be distributed and serviced across third parties. Governments players should put API platforms at the heart of their digital strategy to attract private, NGO and other public ecosystem partners.
Robotic Process Automation brings virtual workforces to manage repetitive tasks, reducing the cost of administrative and regulatory processes by at least 50% while improving quality and speed. Governments should standardize processes to facilitate automation.
Artificial Intelligence promises to second human cognitive capabilities with virtual assistants, chatbots, knowledge engineering, smart machines and autonomous vehicles. It will impact customer experience, business models and operations along the entire value chain. Public services players must prepare for the business, human and legal impacts.
Blockchain is a potential game-changer for conducting exchanges with parties without prior trust relationships. In Public Services, it could revolutionize supply chain management, payments, automated contracting and the microservice economy.
Prescriptive Security uses real-time dark web monitoring, AI and automation to detect potential threats and stop them before they strike. Applications range from cyber-protection to fraud management and compliance. Public services players should
Augmented and Virtual Reality are blurring real and virtual worlds, allowing citizens, partners and employees to engage with digital services within the context of their current environment. Governments should explore potential use cases in public services.
Smart Machines are changing the nature of citizen relationship, with smart things working on behalf of their owners for smart homes, autonomous transportation, concierge services and more. Public Services must begin exploring the business, legal and compliance implications.
Quantum Computing promises to break traditional combinatory analysis limitations, bringing advances in R&D and Big Data analysis within ten years. This will elevate risk by potentially breaking current cryptographic standards, threatening to cause a ‘crypt-apocalypse.’ Governments must start preparing for quantum-safe cryptography.
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Source : Atos industry and technology experts
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