SAP CX Solutions
Transform and digitize your Customer Experience (CX) processes to increase effectiveness and efficiency. Integrated C/4 HANA and S/4 HANA logistics processes end data silos to create a unified data model and cross-platform integrations, with cloud-native solutions for sales, service, marketing, e-commerce, and customer data management.
Modernize your customer experience end-to-end.
What Does an Atos CX Strategy Provide?
Benefits of SAP CX Solutions
Trust Atos for
Customer Experience
- Gap assessment to compare current journey against customer expectations and benchmarks.
- Clear strategy to improve ROI and process efficiency.
- Transformation strategy and technology roadmap to achieve customer relationship excellence.
- End-to-end customer journey modeling, considering all dimensions from operations to IT systems.
- Reduced Operating Costs. The SAP C/4HANA suite is designed to enable businesses to deliver unique, trusted, and personalized journeys to your customers.
- Improved User Experience. Employing a unified data model and cross-platform integrations, these solutions help organizations break down silos between various systems, unifying consumer- and operational data.
- Better Business Benefits. Applying advanced business intelligence to fuel experiences that are consistent, relevant, and based on customers’ permissions and preferences.
- Consulting and technology expertise to identify levers to create value-adds, blending business and technology capabilities for best-of-breed digital solutions.
- Analytics-driven approach that combining multiple datasets to discover pain points, trends and demands in order to increase advocacy, market value, loyalty and revenue.
Sample Use Cases
![](https://atos.net/wp-content/uploads/2020/09/Innovation-Labs.png)
Uncovered 21 new revenue opportunities with an estimated 20M EURO benefit
![](https://atos.net/wp-content/uploads/2020/09/Innovation-Labs.png)
79% ROI with net value impact of €10M