Smart touchless government


Towards the new hybrid society

Digital transformation of public services has been massively accelerated by Covid-19

That’s Transformation for Good

As the digital transformation of public services continues, governments’ ability to interact responsively and seamlessly with citizens online, and to hold and use massive amounts of data in a secure and innovative way, is critical. Data has huge power when it is joined up and underpinned by citizens’ trust in government – not only to deliver more efficient services but to act faster and to detect, anticipate and pre-empt needs and events in fast-changing times.

When governments have control over their national sovereign data in the cloud and apply new technologies such as artificial intelligence (AI), automation and blockchain to trigger timely actions and generate new insights, they can not only do things more efficiently, they can do things differently and provide effective leadership in an age of serious global challenges and disruption

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Kay Hooghoudt

Group VP Strategic Business Development for Public Sector & Defense

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Atos Public Sector & Defense Story

As a leader in digital services, Atos is working in partnership with public sector and defense, helping to accelerate recovery plans and transformation to deliver better outcomes for citizens, communities and society.

Three part series exploring the new hybrid society:


And the steps that need to be taken as the world begins the process of recovery

Towards the new normal: finding a balance in the hybrid society

The requirements of social distancing have resulted in a dramatic rise in the use of digital services and demand for data. The challenge for governments and citizens will be to find the right balance between the physical and the digital. And for that to happen, public services will need to be better, faster, cheaper – and different.

Towards the new normal: future-proof digital government

Now is the time for governments to take more coherent measures, show leadership, and set out a clear digital strategy for this new decade, showing how new technologies and data are vital for governments and their citizens in today’s increasingly complex society

Smart touchless government: towards the new hybrid society

This paper is the third in a series exploring the new hybrid society; it examines more closely the steps that need to be taken as the world begins the process of recovery once the pandemic is under control.

Customer stories

Western Australian Government

Accelerating Western Australia’s digital transformation with cloud-based infrastructure and communications services

State government agency – United States

When COVID-19 inquiries skyrocketed to 70,000/day, Atos helped this state agency lower the abandonment rate from 83% to less than 1% in one week.

Australian Defence Force

Enabling critical Government outcomes through innovative cloud solutions, working with Atos cybersecurity partners

Spanish Ministries of Health and Transportation

Atos developed an end-to-end hybrid cloud solution, using artificial intelligence, in just 25 days. The new digital platform, which complies with strict data and security protocols, has been implemented at 40 airports in Spain and has used by passengers from over 200 different countries.

Metropolitan Police

The Met, like many other police services, is undertaking a digital transformation to deal with the challenges of changing crime and the need to engage better with the citizens of London, whilst proving value for money.

The University of Tasmania

The University of Tasmania was already facing exponential data growth when they were hit with a devastating flood that seriously damaged their IT infrastructure. Partnering with Atos, their Research Data Management System went from setback into a comeback.

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