Knowledge base
Knowledge base
What should I do if some items are missing from my order ?
If you have any problems with your order, please contact the Global Delivery Center for support either by :
Phone: +40 256 256 150 or Mail hepglobalsupport@atos.net
My server is not delivered with the right accessories (mounting kit, electrical cable) ?
If you experience any problems with the accessories in your order, please contact the Global Delivery Center for support either by:
Phone: +40 256 256 150 or Mail hepglobalsupport@atos.net
No light appears after plugging in my server ?
R: You should check the Power Supply cabling and source. If no change, for analysis further, please contact Support Global Delivery Center at +40 256 256 150 or by mail hepglobalsupport@atos.net
I can't find the IP address of the BMC console ?
It is documented in the manual Getting Started. Refer to chapter 1.2.2 Connecting to the SHC using the default IP address.
The default static IP address for the BullSequana Edge server is 192.168.0.2 and is only accessible through the BMC’s dedicated gigabit Ethernet port (A).
The management URL is https://192.168.0.2
If the IP address is still unknown, please contact the Global Delivery Center for support either by :
Phone: +40 256 256 150 or Mail hepglobalsupport@atos.net
I want to replace the self-signed certificate provided by default with my own certificate, how can I do that ?
Please refer to Server Hardware Console Reference Guide , chapter 5.4.4 Updating a certificate manually
The time on my BMC is incorrect, how can I correct it ?
Please refer to Server Hardware Console Reference Guide , chapter 4.3 Configuring date and time settings
I want to install my operating system with an ISO image, how do I do it ?
You have 3 different ways to install an OS. Please refer to the manual Getting Started, chapter 2.2 OS installation options
Some keys on my keyboard don't work in the KVM, what can I do ?
Due to the multiple keyboard versions and browser languages, you may experience difficulties with some of the keyboard keys. We recommend that you use an English keyboard and browser.
My server doesn't boot with the preload I ordered, what should I do ?
Please check that the boot order has not been altered. To force your system to boot on a particular disk, refer to Server Hardware Console Reference Guide, chapter 3.2 Setting boot options for host OS.
If you still have an issue, please contact the Global Delivery Center for support either by :
Phone: +40 256 256 150 or Mail hepglobalsupport@atos.net