Inclusive Digital Innovation in Financial Services & Insurance

15th – 18th March 2021

The COVID-19 pandemic has been a catalyst for digital adoption across various aspects of our private and professional life. In the financial services and insurance industry, processes are increasingly tackled by leveraging data, machine-learning, and Fintechs/InsurTechs.

Atos joined forces with practitioners, academics, and policy-makers to discuss how to yield benefits from these developments by re-positioning banks in the ecosystem, using Artificial Intelligence in insurance, mitigating risks in new venture collaborations and exploring the opportunities of the European GAIA-X project.

This event week was part of Atos and Radboud University’s joint initiative FINDER, funded by the European Commission. Five independent sessions took place, with world leading speakers. The content from each of these is shared below.

How to de-risk corporate-startup innovations, while improving speed and cost?

Since 2013 the number of corporate investments in startups has nearly tripled from 980 in 2013 to 3,235 in 2019, and their value has risen from $19 to $134 billion.

Yet the success rate of initiatives such as corporate investments, venture builders and corporates accelerators is low. Research we conducted with more than 500 chief innovation officers shows that around three quarters of corporate innovation initiatives fail to deliver the desired results. Discover what are the strategies and lessons learned by the one quarter that succeed. Through this content, you can also find out more about the trends and opportunities we see in 2025.

Speakers at this event were: Josemaria Siota, Executive Director, IESE Business School, Rick Aalbers, Associate Professor Strategy and Innovation, Radboud University, from Atos, Remco Neuteboom, Chief Digital Officer, Financial Services & Insurance and Nikhil Chouguley, Global Head of Product Governance & ESG Oversight at Deutsche Bank.

GAIA-X: The future of the European datacloud

“We are creating a next generation data ecosystem for Europe with a global aspiration”, said Hubert Tardieu, chairman of the board of the GAIA-X AISBL at the GAIA-X summit in November 2020.

His words were certainly not overstating the importance of this collaborative initiative of nearly 180 organisations. Within a few months, GAIA-X has developed into a new European data ecosystem. This Franco-German initiative is now growing with the participation of more EU Member States and companies, and the creation of seven national GAIA-X hubs.

In this session, Mr. Tardieu Chairman of the Board of GAIA-X shared his views on GAIA-X and its importance for the collaborative digital innovation in Financial Services and Insurance.

Additional speakers at this event were: Adrian Gregory, Global Head of Financial Services & Insurance and Global Head Atos Syntel and Ivo Luijendijk. Industry Director, Financial Services & Insurance, Atos

Ecosystem Dominance

As collaboration between companies in digital ecosystems becomes more attractive and lucrative for the creation and capture of value as well as for accelerating the pace of innovation, a glaring question remains: how do certain companies get a leg up on others?

What should a company – whether a young startup or an ancient incumbent – focus its strategic planning on in order to secure the most advantageous position it can in the flattened landscape of an ecosystem? These questions are important, as in an ecosystem, anyone can talk to anyone and powerful companies can just be bypassed (and therefore squeezed out of the equation) by their dependent members. Using theoretical insights as well as interview data, three different views were presented in this session, in addition to the types of companies for which these strategies might be a best fit.

Speakers at this event were: Ivo Luijendijk, Industry Director, Financial Servces & Insurance, Atos, James Ellis, PhD candidate at Radboud University and industry consultant at Atos, Rick Aalbers, Associate Professor Strategy and Innovation, Radboud University and Remco Neuteboom, Chief Digital Officer, Financial Services & Insurance, Atos.

Retail Banking transforms into Life-fulfilment services

Retail Banking will transform into a customer-centric business model that connects ecosystems across industries.

How to position and prepare your bank for the challenge ahead? The life-fulfillment model outlines which roles banks can choose to strive and set up a genuinely customer-centric service approach.

Speakers at this event were: Eddy Claessens, Industry Director, Financial Services & Insurance, Atos, Jonas Rottger, PhD candidate at Radboud University and industry consultant at Atos, Rick Aalbers, Associate Professor Strategy and Innovation, Radboud University and Remco Neuteboom, Chief Digital Officer, Financial Services & Insurance, Atos.

Enabling next generation customer insights & interactions in insurance through explainable AI

DreamQuark’s Customer Interaction platform, Brain, allows insurers and wealth managers to serve their customers with targeted insights and personalised propositions. Relationship managers, advisors and agents can use Brain’s predictions to provide better advice to their clients. DreamQuark offers an end-to-end platform that can be deployed rapidly, in a matter of days, to create immediate value.

All of the predictions made by Brain are accompanied by an explanation of the individual decision. This is essential both for the validation of AI models by regulators, and for their business efficiency, by helping agents make best use of the predictions.

Speakers at this event were: Jeremie Abiteboul, Chief Technology Advisor, DreamQuark, Rick Aalbers, Associate Professor Strategy and Innovation, Radboud University, Remco Neuteboom, Chief Digital Officer, Financial Services & Insurance, Atos and Franck Coisnon, Industry Director, Financial Services & Insurance, Atos.

Interested in finding out more about these topics and the Finder Project ?