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Microsoft

Digitalizing the visitor experience

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At a glance

Microsoft’s mission is to empower every person and organization on the planet to achieve more. The Executive Briefing Center (EBC) is used to demonstrate solutions, showcase products and co-develop transformation strategies with Microsoft’s clients and partners.

Outcomes

Due to the COVID-19 crisis, the EBC and Experience Centers have moved to primarily remote operations and most of the in-person executive visits have been postponed or rescheduled as “virtual engagements”. Our team has pivoted along with the Microsoft client to Teams-based remote meetings for their executive customers, where we provide dedicated remote technicians to the briefing session.

logo-microsoft

Client Challenge

Managing a busy customer experience program and executive briefing center takes a team of dedicated resources that can work flexibly in the background, manage state-of-the-art audio and video systems, implement and maintain new technology demonstrations, create and deploy original digital content and signage, and provide “white glove” hands-on support when requested by executive clients. Microsoft requires a comprehensive, scalable and flexible approach to manage the day-to-day operations of the EBC.

Solution

Atos supports the infrastructure of the EBC by:

  • helping to manage the infrastructure and technology budget
  • coordinating with technology vendors
  • making technology recommendations for lifecycle management
  • providing audio and video installation and support
  • delivering briefing support for attendees and presenters
  • developing digital signage, and
  • managing the content management system (CMS).

Business Benefits

Atos helps Microsoft:

  • Through a technically skilled and committed team that supports technology operations
  • Focus on the content and strategy for customer engagements and relationship-building with visitors and decision makers
  • Simplify its hardware, content and service-provider landscape
  • Get faster, more customized services for unique executive engagement needs
  • Continually improve and refresh demonstration technologies using both Microsoft and partner solutions to showcase innovation
  • Establish a harmonized, strategic approach to technology lifecycle management in a fast-changing client engagement environment
  • Realize cost savings by recycling and reusing demonstration technology infrastructure and content
  • Secure customer-engagement infrastructure and facilities, protecting both customer data and confidentiality
  • Ensure that each visitor to the EBC has a meaningful, memorable and executive-level experience

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