Transforming responsiveness and service for customer satisfaction and success – KPN Case Study

As a long-term managed service partner, Atos is helping KPN to meet and exceed expectations and stay ahead of the rest.


To stay competitive in a fast-changing market, telecommunications providers need to respond almost instantly to service requests from customers, while delivering a richer mix of media and content options.

KPN is one of Europe’s leading telecom companies, with a 45% market share for fixed line telephony in the Netherlands, while being either market leader or strong challenger for mobile communications in the Netherlands, Belgium and Germany. KPN operates in a rapidly-converging market, delivering television and business services as well as mainstream telephony.

Competitive advantage today lies in a relentless focus on the customer, delivering a faster response and higher quality than competition in order to achieve outstanding satisfaction levels. And the rules of the telecom game are changing at extraordinary speed.

Working as a key strategic partner, Atos is now helping to transform service standards, customer satisfaction and cost efficiency, freeing KPN to become a more innovative and competitive player.

Download this case study

Transforming responsiveness and service for customer satisfaction and success – KPN Case Study

Download the PDF

Related resources

Business KPI Management

New business models need new business metrics – here’s how.

Telecommunications

Telecommunications

Putting customer experience first

May we help you ?