Support and Maintenance
The service packages are made up of multiple components such as Fault Processing, Standard Repair and Replacement, Technical Queries, and Software Hot Fixes. The packages offer SLA times ranging from 8 hours per business day to 24/7 with emergency response.
By selecting additional optional service components, such as Maintenance and Onsite Service, customers can tailor their individual dedicated service package.
Please refer to the Support & Maintenance Catalogue flyer for additional information.
The information on this webpage contains general descriptions of the support and maintenance options available, which may not apply in all cases and are subject to change without prior notice. The required options should therefore be specified in the contract.