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Communication and Collaboration Services

Upgrade customer and user experiences while improving flexibility, scalability and reliability

Communication Provider Orchestration

Improve customer communication experiences

Quality:
Optimize customer and
staff user experiences

Agility:
Increase flexibility,
scalability and reliability

Interoperability:
Improve connectivity and
integration results

Trust:
Secure, resilient and compliant

Optimizing your communication landscape

Whether you are at the start of your digital communication journey or looking to improve user and customer experience, Atos can help. Our full digital transformation service takes ownership of your existing infrastructure and enables you to define and manage an optimal transformation plan.

With a catalog of feature functions and integration, our cloud solutions include both standards-based and tailored offerings. And our managed service helps your business grow organically while yielding cost savings, user and customer flexibility with sustainability impact in mind.

Advisory & Transition to Public Cloud Provider Model

  • When looking to migrate your voice infrastructure to public UCC cloud providers, Atos provides expertise and insights about your migration options
  • Atos helps design your solution with the latest innovations in mind, then transition and implement your UCC solution with your chosen cloud provider

Contact us to learn more about Future Digital Workplace >

Public Cloud Managed Communication

  • With Atos experts by your side, the seamless operation of your solution across all services is assured
  • We take a consistent operational approach across your multiple cloud providers and hybrid landscape, reducing complexity and optimizing performance

Contact us to learn more about Public Cloud Managed Communication >

Carrier Performance Management

  • We work proactively with telecom carriers across a wide range of services, from managing tickets to migration or change management
  • Our strategic alliances with carriers and commitment to client experience ensure your UCC environment is in safe hands

Contact us to learn more about our Carrier Performance Management >

Customer stories

Country Regulator

This country regulator sought a single communication and contact center solution. Atos delivered a fully unified, cloud service with automated call distribution (ACD), reports, interactive voice response (IVR), workforce management (WFM), integrated WebRTC softphone, audio, chat, email and outbound dialer. The highly secure, reliable software as a service (SaaS) provides commercial flexibility and innovation readiness.

Customer stories

Finance House

A finance house looking to adapt operations to address pandemic consequences needed a flexible, omnichannel communication platform to support remote working while maintaining a robust customer experience. The Atos cloud based communication solution provided this and more with an embedded innovation journey and a flexible consumption pricing model.

Find out more

Human ingenuity

Tapping into human ingenuity: How employees use remote work to do their jobs better

By Mike Harm, Digital Workplace CTO, Atos

Read the blog >

Key contacts

Daniel Pikon

Head of Horizontal Portfolio and Alliances Communication and Collaboration Services Practice

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