Put the customer at the heart of your enterprise
Improved experience across all physical and digital touchpoints
Expanded revenue streams from new channels
Simplified digital service design and deployment
Reduced service complexity across organizational boundaries
Designing and developing for customer-centric service potential.
Through a combination of consulting services and solutions, Atos guides and advises enterprises how to improve the customer journey through digital.
Atos provides essential digital services to manufacturing organizations around the world. By integrating and modernizing solutions from CRM, e-Commerce, analytics and contact centers, we deliver best-in-class solutions to enhance your customer and employee experiences across all touchpoints to achieve your outcomes across advocacy, market value, loyalty and revenue.
Customer Strategy Definition
- Transformation strategy and digital roadmap to achieve customer relationship excellence
- End-to-end customer journey modeling, considering all dimensions from operations to IT systems
- Gap assessment, to compare the current customer journey against expectations and benchmarks
- Clear strategy to improve ROI and process efficiency
User Experience Design
- Create a richer, more personalized user experience across all digital touchpoints
- Leverage user insights to define, adapt and personalize services and touchpoints
- Generate new revenue streams through custom apps, website enhancements, improved engagement and improved customer dialogue
CRM and Omnichannel Commerce Solutions
- Customer-oriented solutions for sales, marketing and service processes that ensure true business transformation
- Leverage technologies like Salesforce, Microsoft, SAP and Pega to rapidly enable a sustainable competitive advantage
- Enhance multiple channels to manage consumer relationships and integrate feedback, experiences and content
Warranty Management Solutions
- A data science approach to warranty claims anomaly detection helps identify irregularities and improve warranty processing business rules
- Warranty claim disposition prediction uses machine learning to enable dealers to predict the probability of acceptance or denial as soon as warranty claims are filed
- Streamlined warranty, extended warranty, part returns and supplier recovery processes
Fundermax: Creating an online furniture showroomAtos supports 120 internal salespeople and 45,000 global partners to deliver an enhanced customer experience via an online showroom.
Atos business accelerators transform enterprises into real-time organizations. Leveraging the enterprise Cloud environment, we optimize business processes, foster new business models and reduce costs.
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Connected tires: Where the rubber meets the IoTIn a highly competitive market with limited opportunities to differentiate, Atos created a connected tire solution, deployed across 30 countries, for a real-time logistics solution that transformed this company from a manufacturer into a “tires-as-a-service” provider.
The solution increased aftermarket business by 10-15%, improved fleet uptime by 5% and generated 10% savings in fuel costs.
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Creating a digital customer experience
Atos turns customer insight into business value. We help enterprises create deeper insights and improved omnichannel engagement that creates value at every step of the customer’s digital journey.
Delivering amazing customer experience
Delivering exceptional, uninterrupted services requires a proactive approach, starting with understanding as well as preventing risks.
By Andy Fleck, Head of Application Performance Management.
Getting customer experience right
Experience is more than the product itself. Power the customer journey by redesigning internal and customer-facing processes with analytics, feedback and other CX metrics to increase customer value.
By Santosh Madyalkar, Principal Consultant
Transforming CX with Artificial Intelligence
Using AI to deliver a superior customer experience provides advantages beyond increased customer satisfaction, loyalty and advocacy — but it requires a well-defined approach to implement effectively.
Global Head of Customer Experience Transformation
Offering Manager – Global Manufacturing Portfolio