Responsiveness in public safety

Enable emergency personnel to make decisions in real-time

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Acting in real time


Ensuring real-time information flows seamlessly between Call Takers, Dispatchers and Responders and back again, is critical to ensuring the right resources are quickly deployed to the right incident and what happens in real time can be responded to in real time.

New challenges for public safety responsiveness

Legacy systems

Many emergency systems use aging communications designed for voice only. Investment and operations costs are high. Maintenance is cumbersome as it involves configuring hardware. Caller location is an afterthought, and these systems will not support the much-needed ESInet standard that unlocks next-generation features. Even on the ground, personnel are often equipped with PMR/LMR handsets that cannot handle rich data such as images or video streams.

Ad-hoc interconnection

Some emergency systems were conceived at a time when design decisions were taken independently. The result: if coordination information can flow within an agency from PSAP to ground personnel, exchanging information with other agencies is manual or requires cumbersome procedures when every second counts. Disparate connections add complexity, and crucial information often arrives late or incomplete.

Lack of adapted standards

Siloed systems are not the only issue. In recent years, modern sensors and CCTV devices have spread into urban environments. They promise to multiply the ability of public safety operators to quickly detect and diagnose incidents. However, the way these new systems use recent standards such as 4G/5G and NB-IoT – retrofitting to existing systems – often proves inadequate.

Atos’ proven solutions

Unified end-to-end architecture

When exchanging crucial information, one should not wonder if the recipient will be able to receive it. IT, network and communication infrastructure is now robust enough to host emergency management for entire countries, or even multiple countries. Sharing similar tools simplifies considerably the deployment of new features and maintenance tasks.

IP-based communications

Emergency Services IP Network (ESInet) provides public safety organizations with vastly increased situational awareness through the delivery of critical, real-time information from multiple data sources.

LTE 4G/5G ground communications

For first responders, smartphones are ideal devices that deliver high bandwidth for data-rich information. Now, it is possible to use them with high resilience and confidentiality, using strong security and private LTE 4G/5G to supplement the public network transparently. This delivers quasi-instantaneous transmission of mapping, video and healthcare data.

Our expert

Phillip Rotheram

Head of North America Sales, Public Safety

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