Telecommunications

Enable the world of now

Putting customer experience first

Helping you deliver and sustain differentiating customer experience

bluedash

By 2018, two out of three human beings on the planet will have a smart phone. There will be 2.5 billion social network users and over 25 billion connected objects. Data and mobility now become the watchwords.

Success for telecommunications depends on managed network connectivity, on performance, and most critical of all, on excellence in customer experience.

As a partner on this digital journey, Atos will help you make the quality of experience for your customers a point of winning differentiation.

By 2018, two out of three human beings
on the planet will have a smart phone.

Customer transformation challenges

Separation dash

Digital transformation sits at the heart of the Atos proposition for its telecommunications clients.  You will experience innovation without risk.

Customer experience

Can you continually wow your customers with the quality, range and value of your services?

Operational excellence

How do you increase agility and reduce cost through re-imagined operational process?

Business reinvention

Will you turn technology innovation to business benefit before the competition?

Trust and compliance

Our phones have become the most personal of all possessions – do you and your customers’ trust?

Solutions

In the new digital economy, the cloud and the datacenter become pivotal in customer service provision, and all applications now need to be conceived for mobile and multi-platform access.

Customer Experience

Happy customers are loyal – and loyal customers spend more

Cloud and Virtualization

Only virtualization can give telcos the network flexibility they need

Real-time Analytics

It’s time to act on what you know – not on what you think you know

Service Innovation

Digitally sophisticated customers expect smarter services

Operational Excellence

Reduce cost and boost agility in all areas of operation

Business Transformation

Telcos must take the lead – but without the risks

What our clients say about us

Progress process and personality approaches for effective change for A1 – Case Study

Progress process and personality approaches for effective change for A1 – Case Study

“Our goal was unity, simplicity and rationalized operation.”

Thomas Königshoffer, A1 Program Manager

See how Atos consolidated business support systems following major M&A activities by Austrian mobile operators

View our A1 Case Study

Related resources

Brochure

Enable the World Of Now

Exploring pathways to excellence in customer experience

White Paper

Virtual, Augmented and Mixed Reality

Exciting times ahead for CSPs

Ascent

Key Market Challenges in Telco

An overview of the key market challenges in Telecommunications

Our experts

Oliver Kleinhenz

Vice President Global Market Telecom and Technology

Paul Davey

CTO, Telecommunications Market

Interested in our solutions for Telecommunications companies ?