Customer Experience in Telecommunications

Your business and consumer customers have higher expectations than ever before.  Can you wow them with exceptional experience?

Today’s telco customers expect more of everything, except cost.  They expect mobile access to all services; cover for multiple devices and services; and contracts which are clear and elastic.

Atos works with its telecommunications clients to balance the need for digital transformation and continuity.

We will ensure that you benefit from the latest in analytics to develop new and compelling client offers.  We will provide the development platforms that you need to shrink time-to-market.

We even offer full process management and payment services, allowing you to place your complete focus on customer service and business development.

As a worldwide business, we work in close partnership with leading technology and solution companies, to give you easy access to an effective and forward-thinking eco-system of business technologists.

“By 2017, 50% the world’s population will be mobile internet subscribers.”

Customer Experience with Atos

As your partner in customer engagement, Atos gives you the means to intensify customer experience across all sales and service fulfillment processes.

We have outstanding expertise in all aspects of the telco customer engagement process and in the fast-changing technologies which surround it.

Wow interaction!

Giving your customers the best in digital experience at every touchpoint.

Omni-channel experience

Delivering seamless services according to context across every channel.

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Meaningful analytics

Exploiting real-time analytics to drive personalized customer engagement.

Secure engagement

Making customer confidentiality and trust a priority.

What our clients say about us

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Atos WiFi Calling for Cell C

“Moving into this new world of voice over the internet has allowed us to retain our customers and attract new customers.”

Maria Pienaar, CIO, Cell C

Related resources

Ascent

Telco trends: 2016+

This market analysis from the Atos research team puts customer experience at the top of the telco agenda.

White Paper

Redefining OSS

It’s time to drag OSS needs out of the technical back office and re-examine it in terms of the quality of customer experience.

Ascent

Will your next smartphone be your shirt?

Wearables promise even closer relationships between telcos and their customers.

Related solutions

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Dynamic service catalogue

Making sure that each customer can be intelligently targeted with new products and services.

Omni-channel customer engagement

Ensuring your clients can benefit from your products and services over any device and any network.

Cloud and Mobility

Consumer cloud

Fast-track provisioning of consumer cloud services – entirely delivered through Atos resources.

Our experts

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Dietmar Christ

Telco Global Offering and Alliance Manager

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Spyros Damaskos

Telco Global BSS Offerings and Alliances Director

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Ulf Walter

Head of Global Strategy and Business Development Telco Sector

Interested in our Customer Experience in Telecommunications?