About Noel Smith
Noel is a highly skilled Customer Experience (CX) Director with a proven track record in transformational change initiatives. He has led significant change programs and has developed a world class CX proposition in Atos that is now embedded into our key accounts in Business Transformation Services. Noel leads by example, and always strives for excellence, whether in customer deliverables or in the development and successful delivery of ambitious change programs.
Articles posted by Noel Smith
Engagement versus communication: making transformation stick
In a highly competitive life and pensions market where customer experience and brand loyalty increasingly inhabit the battleground, why do some organizations fail to deliver successful transformation? Transformation programs are challenging and demanding; they can reach a point where change feels really hard work, like pushing the proverbial rock uphill. In general, people usually start to resist change when they believe…