About Koen Pelgrims
As Director of Customer Experience Solutions, Koen Pelgrims is in charge of understanding the art of the possible and reorienting Atos’ portfolio accordingly. He has spent almost all of his career serving clients in Financial Services, moving back and forth between consultancy and business development. His passion is studying the advent of new business models that are founded on technology and understanding what the associated client benefits look like.
Koen has a Master’s degree in Business and Engineering and lives in Belgium.
Articles posted by Koen Pelgrims
Regulation is just the start: PSD2 and the journey
As PSD2 regulation looms into view, we have been considering the impact it will have on our banking customers: how will they manage the change, how will they stay competitive, how will they use this to their advantage. However, sometimes in our discussions, we have to remind ourselves that the real change will come from their…