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About Andrew Nagioff


Customer Experience Project Manager, Transport for London

With over 10 years working in the public transport industry, Andrew has been at the forefront of delivering innovative real-time information projects. Keeping customer requirements at the core of what he does, Andrew has made use of the latest advancements in artificial intelligence to deliver a paradigm shift in the customer experience. His ability to breakdown and communicate complex propositions has earnt him recognition both within his organization and internationally through his public speaking appearances and published work.

Andrew is accustomed to creating proposals, setting the strategic direction and driving delivery; most noticeably seen in his work leading the long-term strategic direction for the Elizabeth line’s new customer information system.

Andrew believes timely curation of advancements in technology is the cornerstone to continuing to delight customers with new experiences while continuing to meet their core needs.




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Articles posted by Andrew Nagioff

Transport for London’s essential enabler: customer information

One of Transport for London’s (TfL) most significant challenges is meeting the ever-changing information needs of our customers. We’ve advanced from the relatively slow-moving world of public information screens and boards to a digital one in which customers have access to vast amounts of data – literally at their fingertips. There are two aspects to providing good customer information:…