Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content.
You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Managing your cookies

Our website uses cookies. You have full control over what you want to activate. You can accept the cookies by clicking on the “Accept all cookies” button or customize your choices by selecting the cookies you want to activate. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button.

Necessary cookies

These are essential for the user navigation and allow to give access to certain functionalities such as secured zones accesses. Without these cookies, it won’t be possible to provide the service.
Matomo on premise

Marketing cookies

These cookies are used to deliver advertisements more relevant for you, limit the number of times you see an advertisement; help measure the effectiveness of the advertising campaign; and understand people’s behavior after they view an advertisement.
Adobe Privacy policy | Marketo Privacy Policy | MRP Privacy Policy | AccountInsight Privacy Policy | Triblio Privacy Policy

Social media cookies

These cookies are used to measure the effectiveness of social media campaigns.
LinkedIn Policy

Our website uses cookies to give you the most optimal experience online by: measuring our audience, understanding how our webpages are viewed and improving consequently the way our website works, providing you with relevant and personalized marketing content. You can also decline all non-necessary cookies by clicking on the “Decline all cookies” button. Please find more information on our use of cookies and how to withdraw at any time your consent on our privacy policy.

Skip to main content

Enhancing IT efficiency and improving responsiveness with remote PC management for Towers Watson – Case Study

Enhancing IT efficiency for Towers Watson using Global Service Desk, Desk Side Services and Service Request

A global consulting firm serving many of the top Fortune 1000, Towers Watson has more than 14,000 employees in 150 worldwide offices. The company engaged Atos to help refresh workstations, update the operating systems used by employees and assume responsibility for ongoing PC management.

Together, Atos and Towers Watson decided to activate Intel® vPro™ technology in PCs to capitalize on robust remote management capabilities. Using Intel vPro technology, Atos has improved response times for incidents and service requests and reduced the costs of providing outstanding global support.

In 2011, Towers Watson initiated a plan to refresh more than 18,000 client systems and migrate to the Windows* 7 operating system. Atos won the bid to provide Workplace Services—service desk, on-site and cross-functional services— and Application Management for Towers Watson and, in late 2011, began performing the workstation refresh and Windows 7 deployment in 38 countries around the world.

When the refresh and OS update project concluded in 2012, Atos implemented its global on-site services model to support the client systems. In several countries, Atos contracted with global partners to provide local support for Towers Watson offices.

Download this case study

Enhancing IT efficiency and improving responsiveness with remote PC management for Towers Watson – Case Study

Download the Case Study PDF

Related resources

Digital Workplace and Unified Communications

Your employees’ workplace expectations have changed forever, thanks to their personal digital lifestyles.

Application Transformation Management

Application Transformation Management

Ensuring that your application strategy is in tune with your business objectives.

May we help you ?