Western Power

Connecting people with electricity

Industry: Utilities
Region: Australia

Atos operates a Document Management Platform and ensures an information compliant network in Western Australia.

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Western Power is a Western Australian State Government-owned corporation with the purpose of connecting people with electricity in a way that is safe, reliable and affordable. They build, maintain and operate the electricity network in the south-west corner of Western Australia. Atos has been chosen for its expertise to set up, configure and operate their document management platform, OpenText.

The challenge

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The utility corporation needed expertise in operating a document management platform that will capture contracts and documents used for management, as well as support the information management and compliance section. In order to ensure a safe, reliable and affordable connexion between people of Western Australia and electricity, Western Power has chosen Atos to ensure its information compliance through the document management system platform, OpenText.

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The solution

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Atos provides a document management solution through software called Open Text, specialized in consulting, systems integration, application management and managed operation services. Atos delivers a fit for purpose solution, on time and to budget. The solution enables Western Power to improve their document management user experience, to provide key document management functionality on a stable and supported system as well as to minimize disruptions to end-users during the cutover period. Western Power is now operating with a system that satisfies regulatory and audit requirements. Atos also provides an insight for future enhancements to Western Power’s information management capability, including workflow and collaboration. To ensure a good experience, Atos’ experts are delivering in house and on-going support to Western Power.

Business benefit

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Atos is offering an enterprise content management solution that meets client expectations and beyond. The benefits for Western Power are multiple: in-house expertise, compliance with the Government record-keeping legislation, improvement of the aspects of record-keeping management and the administration of control documents, user experience including satisfaction and improved,  enhanced efficiency. As of March 2020, Atos achieved a 98% in relation to incident responses and request fulfilment which is well above the requisite Service Levels required.  This has enabled Western Power’s customers’ satisfaction to reach 91%.

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Our experts

Murray Neville

Program Executive for the WA government GovNext Program

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