University of Vienna

Enabling communication anywhere on any device

Industry: Research and education
Region: Vienna Austria
HQ: Vienna
Company size: approx. e 10.000 employees and 90.000 students

The University of Vienna is the biggest and best-known university in Austria

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With some 92,000 students and 9,500 employees the University of Vienna is also the largest university in German-speaking countries. It was founded in 1365 and has 188 faculties in 60 locations all around Vienna.

The challenge

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In December 2010 the university launched a tender to all major IT and telecommunications providers in Austria to offer a complete UC solution for 7,000 to 10,000 end users, which was awarded to Unify.
The university wanted to replace its old legacy system. It also recognized that the system’s international users were becoming more mobile every day, and the need to communicate anywhere on any device was becoming paramount.

The solution

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A complete solution was designed and implemented to dramatically improve functionality and mobility, while ensuring that services would be more reliable, manageable and flexible. Spanning 40 sites, it included:

  • OpenScape Voice V9
  • OpenScape Deskphones (OpenStage 60) & OpenScape Soft Clients
  • OpenScape UC Application
  • OpenScape Xpressions (Voicemail & Fax)
  • Exchange integration, OpenScape Contact Center for up to 100 agents, 700 mobile phones integrated via OpenScape Unified Communications & Web collaboration for 50 users
  • OpenScape Accounting
  • OpenScape Concierge
  • OpenScape DLS.

Business benefit

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The university now has a state-of-the-art IP communications system that was rolled out in a flexible, modular manner.
By supporting “bring your own device” users and giving them control over where and how they communicate, the system has significantly decreased management and maintenance overhead costs, dramatically improved functionality, and enabled full mobility.

Related resources

Brochure

Circuit – everything your teams need to communicate in a single app

Circuit improves teamwork by bringing voice, video, chat, screen share, file sharing and storage, into one app.

Press Release

Circuit Meeting Room

Extend the persistent, collaborative power of Circuit with the integrated video and audio conference room solution, Circuit Meeting Room – it’s the collaboration-space enabler of the digital workplace.

Flyer

Get work done

Invent and create. Share ideas and discuss next steps. Canvas opinion. Ask colleagues to drop in. Call a customer. Schedule a follow-up. Make decisions. Share minutes. Collaborate in the cloud.

Our experts

James McMahon

Head of Atos Digital Workplace

Mélanie de Vigan

Workplace Product Manager

Steve Cockerill

Global Practice Leader, Digital Technology Unit

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