Italian gas and electricity provider

Is it possible to transform an entire business in just 15 months?

Industry: Utilities
Region: Italy

With Atos, that’s exactly what an Italian gas and electricity provider has achieved using DORA (Digital Operations for Retailers by Atos), a game-changing digital platform for gas and electricity companies.

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As well as being Europe’s first full SAP S/4 HANA implementation, our customer´s digital transformation with DORA delivered immediate financial benefits in a deregulated market. By integrating and accelerating processes across the business, DORA is enabling this company to enhance its customer service, optimize its operations and stay fit for the future.

The challenge

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In today’s highly disrupted Italian energy sector, every company needs to be flexible and lean while offering great customer experiences and innovative services. In order to pursue its growth strategy and increase market share, our customer needed to digitally transform its operations within a short timescale. To advance these ambitions, they chose Atos as a partner, together with Atos’ comprehensive framework for energy companies, DORA.

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The solution

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Using DORA as a framework, Atos solution was to transform our customer´s operating model by customizing the platform where needed – including automated integration with third parties. This created a unique, fully integrated end-to-end digital platform for managing their Operations, Finance and Customer Relationships in a seamless way.

Using Atos’ proven design, implementation and change management methodologies, the team took a ‘big bang’ approach to deliver a successful transformation at pace.

Business benefit

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The project enabled this gas and electricity supplier to sustain its growth and future-proof its business. DORA ensures lean, real-time business management, together with consistent data integration throughout this company organization. As a result, our customer has accelerated time to market and increased its ability to design memorable experiences for its customers. Benefits delivered include:

  • Reduction in numbers of full-time employees
  • Improved cash flow
  • Accelerated processes
  • Lower total cost of operating.

With its agile, end-to-end digital platform, this company is now ready for upcoming challenges and to embrace ongoing change, including new digital tools to support sales.

Related resources

News

Atos announces its new Utility Retail Platform for retailers

Named DORA (Digital Operations Retailer by Atos), the Atos platform enables utility companies to develop and deliver new high-value products and services rapidly and confidently.

Positioning Paper

New digital horizons in utilities

Explore the impact of digital transformation across a new decentralized utilities value chain, in which analytics come to play a key role.

Look Out 2020+ for Utilities

From Commodities to high-value service providers

Which business opportunities and key technologies will shape the future of Utilities?

Utility IoT Program

IoT Insights for Data-Driven Utilities

Atos Codex helps utilities evaluate and make sense of IoT-enabled data using AI, machine learning and predictive analytics for a complete picture of your power assets.

Our experts

Franck Chevalley

CEO Worldgrid

Global Head of E&U Market
Follow or contact Franck:
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Paul Da Cruz

Global Business Development Director

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Franck Freycenon

Franck Freycenon

New Energy Services Business Development Director

Follow or contact Franck:
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More customer stories

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