EMS Les Vergers

Bespoke, scalable and future-proof

        

Industry: Healthcare
Region: Aproz
HQ: Nendaz, Switzerland
Company size: 38 employees

“With OpenScape Accounting we can record each resident’s communication costs in a transparent way and then invoice residents on a monthly basis.”

David Roux,
Directeur, EMS Les Vergers

The new communications system solution for the retirement and nursing home EMS Les Vergers

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EMS Les Vergers is a recently opened retirement and nursing home in the municipality of Aproz near Nendaz, Switzerland. It offers senior citizens a modern retirement residence with comprehensive, reliable medical and social services, all tailored to their needs. Therefore, the communications system needs to be just as reliable and extensive.

The challenge

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To support this focus across the home’s spacious premises, a modern and fail-safe communications solution is essential. Whether in the underground car park, at the front desk, or in the home’s wooded park, employees need to be reachable at all times.

Management also requested senior- friendly, easy-to-operate landline phones for the home’s 75 single rooms. This, in turn, necessitated a transparent data export system which would record the call costs  of every connection separately.

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The solution

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The All-IP-enabled system was installed completely new, including all connections and cabling, in just 5 weeks with the support of long-term Unify distributor, Alltron AG.

A diverse selection of devices connect to the central system, including 75 analog phones for all senior resident rooms, 16 OpenScape DECT mobile stations for care staff, and 11 state- of-the-art OpenScape SIP devices at fixed points such as the front desk, back office and day rooms.

The EMS communications solution was rounded off with the  installation of OpenScape Accounting, an OpenScape Contact Center, as well as a video intercom  with practical PSDN dialer.

Business benefit

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The easy-to-use room phones allow residents to comfortably call friends and family whilst the nursing staff are reachable across the entire site via reliable mobile DECT devices.

Outside of regular business hours,  all calls are directed to the central OpenScape Contact Center, which plays a welcome message that can be interrupted at any point in case  of an emergency when a connection to a direct contact person is required.

Also, the night desk is informed about every ring of the doorbell via the PSTN dialer on the video intercom.

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