End-to-end digitalization project to streamline smart city operations

Pimpri-Chinchwad Smart City Ltd

At a glance

Pimpri-Chinchwad Smart City Limited (PCSCL) is working with Atos to streamline operations with a GIS-enabled e-government platform powered by SAP S/4HANA.


  • Flexibility and scalability
  • Integration and transparency
  • Smart city infrastructure

“We expect to have a GIS-enabled Enterprise Resource Planning Solution at PCMC with an end-to-end computerization of the corporation functioning using geographical information in the most optimal way for our operation and to provide services to citizens efficiently and effectively. We expect that our corporation will benefit from the simplification and rationalizations of our business processes and the smooth flow of information enabled by the modern, robust computer systems and digital transformation.”

Shri Shravan Hardikar, Indian Administrative Service
CEO, Director of PCSCL and Commissioner of PCMC

A property tax disconnect

Pimpri-Chinchwad is a city near Pune, India. PCSCL is formed by Pimpri-Chinchwad Corporation (PCMC) and the Maharashtra State Government as a Special Purpose Vehicle (SPV) for the development of a smart city in Pimpri-Chinchwad.

With outdated enterprise resource planning (ERP) and geographical information systems (GIS), PCSCL was not able to meet its current need for property tax collection. PCSCL, being an industrial city, is growing at a fast rate. The corporation was not able to update properties regularly and there was no platform to integrate such data with its ERP system. There was also revenue leakage due to outdated technology.

Developing an e-government

PCSCL commissioned Atos to create a unique and comprehensive e-governance platform that includes an S/4HANA as enterprise resource planning (ERP) system, geographic information system (GIS), digital workflows and business intelligence solutions.

PCSCL’s requirements included development and implementation of:

  • SAP S/4HANA and other citizen-centric services
  • A GIS that would involve a door-to-door survey of city properties
  • A modern light detection and ranging (LIDAR) survey to map government and private properties to help improve management of assets and property tax
  • Digital workflows to modernize and digitalize the bouquet of citizen services offered by the corporation with an aim to become a paperless office

This will enable the corporation to provide online and updated reports, derive business intelligence and help in decision-making processes.

The Atos solution will be customized for PCSCL during a two-year deployment with five years of maintenance.

A digitally enabled civic body

The digitally transformed PCSCL e-governance platform will offer a robust, flexible, scalable, integrated and transparent system that will enable the business processes of more than eight zones and 32 wards of the civic body across Pimpri-Chinchwad city in Maharashtra.

Why Atos for SAP S/4HANA

Atos takes a sector-focused approach to transforming its clients’ businesses to more resilient, agile and digital enterprises. Its significant knowledge, experience and expertise deploying high-end SAP environments comes from 35+ year partnership with SAP. Atos has had a presence in India for 25 years, with a global team of 13,500 dedicated SAP professionals and 4,000 SAP S/4HANA experts worldwide. Atos is the largest authorized training services partner for SAP in India.

“We are privileged to work alongside the PCSCL and their extensive team of officials to design and build a solution to realize the civic body’s e-Governance vision and their digital transformation journey. Atos has leveraged its public sector experience to bring in the best of industry solutions in the area of e-Governance.”

Umar Ali Shaikh,
Head of India National Business at Atos

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