The challenge

To support this focus across the home’s spacious premises, a modern and fail-safe communications solution is essential. Whether in the underground car park, at the front desk, or in the home’s wooded park, employees need to be reachable at all times.

Management also requested senior- friendly, easy-to-operate landline phones for the home’s 75 single rooms. This, in turn, necessitated a transparent data export system which would record the call costs of every connection separately.

The solution

The All-IP-enabled system was installed completely new, including all connections and cabling, in just 5 weeks with the support of long-term Unify distributor, Alltron AG.

A diverse selection of devices connect to the central system, including 75 analog phones for all senior resident rooms, 16 OpenScape DECT mobile stations for care staff, and 11 state- of-the-art OpenScape SIP devices at fixed points such as the front desk, back office and day rooms.

The EMS communications solution was rounded off with the installation of OpenScape Accounting, an OpenScape Contact Center, as well as a video intercom with practical PSDN dialer.

Business benefit

The easy-to-use room phones allow residents to comfortably call friends and family whilst the nursing staff are reachable across the entire site via reliable mobile DECT devices.

Outside of regular business hours, all calls are directed to the central OpenScape Contact Center, which plays a welcome message that can be interrupted at any point in case of an emergency when a connection to a direct contact person is required.

Also, the night desk is informed about every ring of the doorbell via the PSTN dialer on the video intercom.