“Watch this space: the Ultimate Question of life, the Universe, and Everything”
If you are thinking about the number 42 after reading the title of this blog entry, I compliment you about your knowledge of classic science fiction literature – for you there is no reason to read on as you already know everything. For all others, please keep reading because I am about to give you access to a better answer.
In late 2009 a group of smart people in Atos sat together and defined 10 challenges for our IT industry that will play an important role in the coming 5 years. Each of these challenges were thoroughly discussed and examined. The reason we did this was to support Atos in its changing strategy to become a more global organization with a clear view on the future . Since then the results have also been shared with customers and in 2011 the result was bundled in the book “Journey 2014”.
There is no particular order in the priority of the challenges we have set, so I will present them in alphabetical order and quote from the book to give you a preview of the conclusions – after that I will give you a view on how this all comes together;
“Organizations should make rapid progress on realizing the benefits of cloud services…”
“Cloud computing is such a broad and diverse phenomenon that it is easy to become confused about its many forms and the way organizations can benefit…”
2. Business Process Management
“…Within 3 to 5 years, Business Process Management will become the dominant process change tool used by business stakeholders, working at two levels: first on Business Process within an organization (Orchestration) but also considering End to End processes involving interaction among different players (partners, customers and suppliers) and their systems (Choreography).…”
“A close eye has to be kept on the BPMN 2.0 evolution which may address BPEL and BPMN 1.0 short comings…”
“An increasing number of BPM vendors are starting to offer BPM software-as-a-service (BPMSaaS). BPM services represent the highest level in the Cloud services. BPMaaS provides the complete end to end business process management needed for the creation and follow-on management of unique business processes.”
3. Context Aware Computing
“The Hyper Inter-Connected world faces an even greater challenge (…) to make sense of the literally trillions of data sources that could influence any given situation. Coupling this with the maturing of the smart phone (…) it paves the way for a new generation of intelligent applications that adapt to the user’s context on time to enrich the delivered experience…”
“…services enabled by context aware computing will anticipate and react to the needs of user, providing relevant, useful information to be able to make better informed decisions. These services will supersede the existing (…) applications and revolutionize how providers interact with consumers, organizations with employees, governments with employees and people with their social networks.”
“It is time for companies to catch up and stop ignoring modern collaboration methods that have proved to be very effective in the consumer world. The same way that social networks connect people with common interests, organizations have to take advantage of these solutions to connect people for a given purpose. It is not only a matter of cost saving it is also about improving the Decision Process, empowering employees and reaching consistent and supported consensus.”
“Information Management remains a key priority for enterprises to compete in local and global markets and collaboration is expected to generate even more strategic information which will need to be managed."
5. Control and Command
“Several strategies are being devised to synthesize a large system into a not-too-complex model, such as filtering events based on relevance, or aggregating data at different hierarchical level. Dealing with events coming out too fast is a stressful situation where an operator is more likely to make a mistake. Providing him with the appropriate information, at the right time and the right level of detail is a requirement to have him make an informed decision in time.”
“As the next generation of connected devices has started coalescing into an Internet of Things, control-command techniques will be required to bridge gaps and monitor the massive amount of information these will generate.”
6. Decision Support
“Decision Support has to deal with huge amounts of information, often unstructured, that change dynamically, and whose relevance and timeliness depend on the problem to be solved.”
“By combining Business Intelligence capability for analytical insights and measures with collaboration tools and social software, they allow decision on non-structured problems to be made in a collective way.”
7. Electronic Entertainment and Gaming
“Media consumers tend to become actors while consuming media, which has an important impact on the way media is consumed and edited..”
“The trends and technologies developed for the electronic entertainment and gaming market tend to gain other markets, benefitting from the mass market effect to become affordable in the industrial or business world.”
8. Green IT
“The know-how obtained in these practical experiences, if appropriately transferred, would enable IT departments and IT companies to accelerate their capability to serve clients in designing, engineering and operating IT for Green services”
“There is a need for Business Transformation capabilities to manage the necessary behavioral change to leverage benefits from Green for IT and IT for Green.”
9. Social Networking
“Effectively using social platforms will be a key objective for companies coping with changing customer and employee relations…”
“Creating an reward program to an agile, social, engagement that boosts user interaction is not so much a technical as a philosophical or political problem, going from authority to collaboration, from obscurity to transparency, from direct marketing to community management.”
10. Working Environment
“For the foreseeable future, offshoring will remain an effective strategy for reducing cost of service delivery and hence attracting and retaining talent is an issue that equally applies to offshore locations. Organizations must extend the working environment vision to apply to offshore locations.”
“Organizations will have to go beyond traditional financial incentives as the majority of employees look beyond money to find a meaning for their lives. With work life encroaching on home life, benefits from employers must reflect personal needs too.”
Bringing it all together
When we look at the various challenges, and BTW there is much more info in the book, there is a need to understand how we can connect the dots – what is the overall idea or even vision that drives our behavior to these challenges. While we were discussing all of the different components it became very clear that 2 things are at the heart of our preferred way of interacting with the challenges. Handling the results should be simple and allow for a level of control. This statement of “Simplicity with Control” became a mantra for further investigation and has driven many proof of concepts since.
The second point of clarity came when we made the decision to put the user at the heart of our set of challenges (and the underlying building blocks). Through collaboration and social networking, the user wants to reach its objectives. If we look at the challenges in this way we conclude that they are not about solving technology questions, but about addressing the user’s needs.
By combining simplicity, control and the needs of the user we have defined the starting point and the context for answering the question that is in the title of this blog. The philosophical statement is that the answer lies within ourselves; and to be honest, I prefer it that way.
(Journey 2014 is now available for download at the Atos.net website) picture: Simplifying a complex world by Sam Howzit