“AccorHotels awards Atos a new contract to develop and maintain its reservation system supporting AccorHotels Digital Plan”
Paris, 21 September 2015
Supporting AccorHotels in its digital transformation to improve customer service through the smart use of technology
Atos, an international leader in digital services, today announced that it has signed a 5-year contract with AccorHotels, the world's leading hotel operator and market leader in Europe.
Under the new contract, Atos will implement a Services Center of approximately 100 people dedicated to the development and the maintenance of The AccorHotels Reservation System (TARS). TARS is a powerful distribution tool, which today centralizes 60% of the Group's bookings and serves over 40 million availability requests per day. This solution will be integrated in the coming months with the leading-edge booking and payment wallet provided by Worldline, one of Atos subsidiary.
All of the Group's hotels are connected to TARS, the hub of the AccorHotels' distribution system comprising the Group's website, mobile apps and call centers all around the world. Atos will deliver its services from a front office team in Evry and a back office team in Bordeaux, with the responsibility of:
- Running and maintaining AccorHotels' reservation system at an optimal service level, with the treatment of more than 120,000 reservations a day for 3700 hotels in the world
- Increasing the development capacity on TARS, to accelerate the launch of new services
- Maintaining an optimal quality of service (service level)
- Launching technical architecture related projects
Laurent IDRAC, CIO of AccorHotels says: “Atos demonstrated a solid understanding of our business needs and presented solutions that offer the flexibility, quality and security we require in a fast moving marketplace. We are confident that by working together we can further improve the experience for all our hotel guests.”
Jean-Marie SIMON, CEO of Atos France says:“AccorHotels is a pioneer in its field and we are delighted to support them in the implementation of their Digital Plan. Digital is happening today, and companies like AccorHotels, who are embracing the opportunities of new technology to improve their business operations and customer service, will be the future leaders.”
The TARS Services Center implementation forms part of the AccorHotels “Leading Digital Hospitality” plan, which is its response to the digital challenges in a market defined by the accelerated pace of technological change and the fast evolution of customer usage. This plan aims to consolidate its leadership throughout the hospitality value chain by rethinking and incorporating digital technology throughout the customer journey; improving the services on offer for investor partners and consolidating the Group's distribution market share.
This new contract with AccorHotels follows successful delivery of a number of services by the Atos Group including electronic payment services and business card through Worldline.”
AccorHotels is a Group united by a shared passion for hospitality and driven by a shared promise to make everyone Feel Welcome.
Over 180,000 women and men in 3,700 AccorHotels establishments look after thousands of guests every day in 92 countries.
AccorHotels is the world's leading hotel operator and offers its customers, partners and employees:
- its dual expertise as a hotel operator and franchisor (HotelServices) and a hotel owner and investor (HotelInvest);
- a large portfolio of internationally renowned brands covering the full spectrum, with luxury (Sofitel, Pullman, MGallery, Grand Mercure, The Sebel), midscale (Novotel, Suite Novotel, Mercure, Mama Shelter, Adagio) economy (ibis, ibis Styles, ibis budget, adagio access and hotelF1) establishments;
- a powerful marketplace and loyalty program Le Club AccorHotels
- almost half a century of commitment to corporate citizenship and solidarity with the PLANET 21 program.
Accor SA shares are listed on the Euronext Paris exchange (ISIN code: FR0000120404) and traded in the USA on the OTC marketplace (Code: ACRFY)
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Atos SE (Societas Europaea) is a leader in digital services with 2014 pro forma annual revenue of circa € 11 billion and 93,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, and Worldline.
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